Thilak Kumar
Senior assistant helpdesk technician
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About
At DXC Technology, I provided frontline technical support to American clients via inbound calls, resolving desktop, Azure, and IBM Notes issues. I managed user profiles in Active Directory and Mainframe ensuring seamless access.
Utilizing
ServiceNow and RSA SecurID, I efficiently managed tickets and authentication, maintaining meticulous documentation. I collaborated closely with teams to swiftly resolve complex issues, exceeding SLA targets. Actively participating in knowledge sharing and training enhanced team capabilities and service delivery
Experience
Highly skilled and customer-oriented Technical Support Engineer with a strong track record in troubleshooting software and hardware issues. Proficient in resolving complex technical issues promptly to minimize downtime and ensure client satisfaction. Experienced in VMware, ServiceNow, networking, IBM Lotus Notes, RSA authentication, Microsoft apps, Active Directory, Mainframe, and Azure
Education
Bachelor of Engineering (Electronics & Communication Engineering)
- Vel Tech College, 2014-2018
- Percentage: 70.4%
- Mount Zion, 2013-2014
- Stream: Computer Science
- Percentage: 72.5%
- Mount Zion, 2011-2012
- Percentage: 78.6%
