Thirumaran Govindaraj

Senior Cloud Service Delivery Manager with 17+ years of experience driving global cloud and hybrid IT service delivery, regulatory compliance, and delivery excellence. Expert in aligning technology with business strategy, leading cross-functional teams, and delivering measurable results in cloud and business continuity. Reduced service incidents by 20% year-over-year; Improved SLA compliance by 15%; Achieved 30% cost optimization through optimized resource mix.

Senior Cloud Service Delivery Manager at Kyndryl India (2021-09 – Present)

Leading global delivery of cloud and infrastructure services across hybrid cloud environments. Directed and mentored cross-functional teams across cloud, database, platform, and network domains, ensuring seamless global delivery through follow-the-sun support model. Strengthened service delivery through governance, process improvements, and effective incident and escalation management.

• Built and scaled cost-efficient delivery models by leveraging a mix of skill levels, improving productivity, and reducing operational costs
• Led delivery through optimized team structures, including junior resources, achieving ~30% cost optimization while maintaining service quality
• Led continuous improvement initiatives leveraging trend analysis and root cause insights, driving measurable gains in service quality and efficiency
• Maintain and govern RAID logs to proactively track, manage, and mitigate service and delivery risks
• Ensure compliance with regulatory standards and frameworks such as ISO 27001 & SOC 2 – Type II
• Review regular internal account-wise audits and risk assessments to maintain a strong compliance posture

Senior Manager – Operations at IBM India (2008-11 – 2021-09)

Led coaching, performance management, and skill development initiatives to build high-performing and engaged teams. Established structured governance through regular review meetings, improving SLA adherence and reducing service escalations. Supervised client relationships, ensuring SLA adherence by 15%, high customer satisfaction, and effective handling of escalations.

• Build and lead high-performing IT infrastructure and security teams
• Define roles, responsibilities, and foster a culture of innovation, accountability, and continuous improvement
• Executed business and service delivery strategies in collaboration with internal teams and partners to deliver measurable value
• Inspired teams, managed conflicts, and fostered a culture of accountability and high performance

Senior DBA at Cognizant Technology Solutions (2008-04 – 2008-11)

Created database as per project requirements, ensuring performance, availability, and data integrity across production environments

• Worked on incidents, problems, and change management for database services, ensuring minimal downtime
• Collaborated with application and infrastructure teams to optimize database performance and support business applications

Database Administrator at IBM (2006-08 – 2008-04)

Designed databases aligned to business requirements, improving system performance and enhancing query efficiency.

• Designed databases aligned to business requirements, improving system performance by ~20% and enhancing query efficiency
• Automated routine database tasks through scripting, reducing manual effort by 30% and improving operational efficiency

Senior Software Engineer at Visual soft technologies (2003-08 – 2006-07)

Designed and maintained databases for enterprise applications, ensuring performance, reliability, and data integrity

• Designed and maintained databases for enterprise applications, ensuring performance, reliability, and data integrity
• Supported enterprise applications and collaborated with cross-functional teams, reducing incident resolution time and improving system stability

System Administrator at Servion Global Solutions (2001-07 – 2003-08)

Administered servers, operating systems, and network infrastructure, ensuring availability, performance, and reliability

• Administered servers, operating systems, and network infrastructure, ensuring availability, performance, and reliability
• Monitored systems and resolved incidents to maintain stable and efficient operation

Junior Software Engineer at Professional Softech (1999-04 – 2001-07)

Developed and maintained web applications using ASP.NET and SQL Server

• Developed and maintained web applications using ASP.NET and SQL Server
• Supported development, testing, and issue resolution to ensure application stability

Bachelor of Computer Applications in Computer Applications – Madras University