Thomas John

Senior Quality Assurance Engineer at Infocom Software Pvt. Ltd. (2025-10 – Present)

Led QA teams across multiple web, mobile, and casino gaming projects.
Participated in client meetings to gather and analyze business requirements.
Converted business requirements into technical requirements, test strategies, and test plans.
Collaborated with Product Owners, Business Analysts, Developers, and stakeholders throughout the SDLC.
Led Agile ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives.
Planned, estimated, and managed testing activities, resources, and release schedules.
Designed and reviewed test cases, test scenarios, and test execution reports.
Managed defect lifecycle, risk assessment, and release sign-off (Go/No-Go decisions).
Served as Casino Project Team Lead, overseeing QA activities for multiple casino games and gaming platforms.
Provided production support for live applications by investigating critical issues and coordinating hotfix releases.
Worked as a Support Engineer for live projects, ensuring high availability and rapid issue resolution.
Managed Manual, Automation, API, Database, and Performance testing activities.
Mentored QA engineers and established QA best practices and quality standards.
Monitored project quality metrics and continuously improved testing processes.

Associate Quality Assurance Engineer at Infocom Software Pvt. Ltd. (2022-10 – 2025-10)

Executed manual and automation testing for casino and skill-based games.
Collaborated with designers and developers to verify UI/UX, game mechanics, and payout systems.
Conducted performance testing, identified server bottlenecks, and improved loading speed.
Used Jira and Postman for defect tracking and API testing.
Participated in PHP version updates and server migrations, ensuring smooth transitions and minimal downtime.
Attended daily stand-up meetings, business requirement discussions, and client calls to stay aligned with project goals.
Provided 24x7 support for critical issues, assisting both internal teams and clients in resolving technical problems promptly.

Software Testing Trainee at STC Technologies (2022-04 – 2022-10)

Designed and executed test cases for websites and mobile apps.
Worked on API testing, usability testing, and performance evaluation.
Assisted in preparing test reports and communicating with developers for bug resolution.

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