Thoulath

Dedicated mortgage servicing professional with 1.8 years of experience across Active Servicing and Default Servicing QC. Strong expertise in Escrow, Payoffs, HOA, LoanOnboarding, Payment, Collection, Loss mitigation.

Associate Processor - Indecomm Business Services Pvt Ltd

(2024-12 - 2026-08)

Handled Default mortgage servicing tasks and worked with Fifth Third Bank under Clean Room Policy.

• Handled Default mortgage servicing tasks including Escrow, Payoffs, HOA, LoanOnboarding, Payment, Collection, Loss mitigation.
• Client - Fifth Third Bank With (Clean Room Policy).
• Having process knowledge of the US Mortgage Industry post closing with Loss mitigation workouts and Servicing.
• Providing feedback to the collection department if there is any miss on the procedure.
• Working on all types FNMA, FHLMC, FHA, VA, RHS and portfolio housing finance investors guidelines. Validating closing documents like note and recorded mortgage and also validating the supporting documents Child support and court document.
• Requesting required documents for loan modification as per investors guidelines.
• Doing quality control review check for loans processed by associates to avoid the risk of error on a particular loan. Helping & Resolving queries pertaining to the Mortgage loan process.
• Maintain quality & accuracy as per client requirement

Nano Degree - Data Science - Imagecon Academy (2024)

B.Sc. - Computer Science - Jairam Arts and Science college (2023)

HSC - Jayarani matric higher secondary school (2020)

SSLC - The Gugai Higher secondary school (2018)