Thummuluru Siva Kumar

Operations & data analysis expert with proven record of enhancing quality outcomes. Adaptable & quick to learn, excelling in dynamic environments. Passionate about organizational growth & technology-driven solutions, dedicated to continuous improvement

Sales force developer - Salesforce

(2022-08 - 2022-10)

• Developed custom Salesforce business logic to enhance operational efficiency & streamline processes
• Created 10 responsive UIs with Lightning Web Components, improving UX & engagement
• Executed data migrations for over 5,000 records using Data Loader, ensuring seamless data integrity & efficient retrieval processes
• Crafted & optimized SOQL & SOSL queries to enhance data manipulation efficiency, resulting in faster data retrieval times
• Partnered with diverse teams to collect business requirements, translating them into Salesforce solutions that enhanced functionality
• Achieved over 90% code coverage through Apex test classes, ensuring robust application performance
• Recommended scalable Salesforce solutions that improved process automation, resulting in 30% reduction in manual tasks across team
• Achieved enhanced data integrity & retrieval efficiency, leading to improved decision-making capabilities for stakeholders
• Delivered high-quality code that minimized bugs & issues, contributing to smoother development lifecycle & increased team productivity

Admin assistant - Mantena Infrasol private limited

(2025-06 - 2025-07)

• Boosted HR operational efficiency by managing administrative tasks, streamlining processes, & enhancing employee experience
• Maintained & updated employee records & HR databases, ensuring accuracy for over 500 employee profiles to enhance data integrity
• Coordinated recruitment activities by scheduling interviews & screening over 200 resumes to identify top talent for organization
• Facilitated onboarding formalities for new employees, ensuring smooth transition & adherence to company policies & culture
• Managed attendance, leave, & payroll data for 300 employees, ensuring timely processing & compliance with organizational standards
• Organized training & engagement activities, enhancing collaboration & boosting morale across departments
• Recommended process improvements, decreasing onboarding time by 20% & expediting new hire integration
• Achieved 30% increase in employee satisfaction scores through effective handling of queries & support, fostering positive work environment
• Developed comprehensive HR documents & reports that improved decision-making processes, impacting overall HR strategy & operations

Campus Captain - Gray quest

(2025-03 - 2025-05)

• Led customer onboarding & relationship management at educational institutions for GrayQuest's EMI options, enhancing product adoption
• Guided 60+ students & parents through GrayQuest EMI payment, detailing interest-free, flexible monthly installments
• Served as primary point of contact for parents & students, addressing inquiries & resolving issues related to finance applications
• Partnered with educational institution staff & GrayQuest teams to streamline onboarding & payment workflows
• Processed 45 finance cases, assisting in collection of payments & resolving inquiries, ensuring accuracy & compliance with policies
• Promoted GrayQuest's interest-free, flexible monthly installments to potential customers, leading to 20 new client onboardings
• Improved customer satisfaction by providing clear guidance & support throughout onboarding process, fostering trust & loyalty
• Streamlined finance case processing, resulting in faster turnaround times & improved efficiency in payment collection & inquiry resolution
• Secured 15 new clients through effective communication of GrayQuest's value proposition, expanding customer base & revenue streams

MBA - SRM University (2024 - 2026)

Bsc - Sri venkateswara university (2021 - 2023)

12 - Vikram junior college (2019 - 2020)

10 - Z.P boys high school (2017 - 2018)