Tikina Sahu

IT Engineer

Talent

KalyānMember since November 1, 2026

Windows Server (2008, 2012, 2016)Windows 7/10/11DNSDHCPTCP/IPGroup PoliciesUser ID creation/deletiongroup managementO365 license handlingChip-level troubleshootingassembling PCs, laptops, servers, printerMicrosoft Outlook: Configuration, troubleshooting (2003–2016, webmail)O365 Administration: Workgroup setup, license management, email archival solutioConfiguring email clients on Android/iOIdentifying defects, BSOD, driver issuesTelephonic support, email support, defect part identification for service centerCoordinating with service providersfirewall management (Cyberoam)Weekly client reporting, defect trackingMonitoring support processes, ensuring compliance with ITIL standardsStructured reporting, professional email draftingBMC RemedyManage ServiceDeskIncident, problem, and change managementCyberoam configuration and troubleshootingZycco IP phone configuration and troubleshootingExchange, cloud email archivalInvestigating new issues, testing solutionsListening to musicplaying cricket

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Windows Server (2008, 2012, 2016)Windows 7/10/11DNSDHCPTCP/IP

About

Career Objective: To contribute as a valuable asset to a professionally managed organization by applying acquired knowledge and skills to achieve organizational goals. To establish a challenging presence in an organization that encourages growth and career development by utilizing technical expertise, innovative approaches, and interpersonal skills. A confident and reliable IT Support Engineer with extensive practical experience in managing Information Systems and resolving service desk issues.

Proven ability to administer, configure, and maintain computer-based information systems. Currently working as a Quality Assurance Analyst I, specializing in root cause identification and weekly client reporting.