Tina Mondal

To join in Service Industry where I can fully utilize my time management skills, Positive approach, Leadership skills and Empathetic behaviour for the growth of the organization.

SR. CUSTOMER SERVICE EXECUTIVE at AI Airport Services Limited (2021-08 – Present)

CUSTOMER AGENT at AI Airport Services Limited (2014-07 – 2021-07)

• Handle Schedule flight (Air India, Alliance Air, Biman Bangladesh, China Eastern)
• Handle Non-Schedule Diverted Flight
• Check-in counter / Flight Controller / Check-in Supervisor (ALTEA & SITA & PAXLINK System)
• Giving the detailed information to passengers regarding DGR & other items which they can carry in cabin
• Boarding the passengers systematically and checking the boarding pass
• Handle baggage services at arrival hall
• Handling Passenger Claims in case of Lost & Damage baggage, raising of Property Irregularity Report
• Ramp Supervisor in RAMP
• Handling Delayed flights and Cancel flights
• Allocating team member with their different kind of responsibility day to day as a Roster In Charge in different shifts
• Organizing briefing session before and after the shift
• Coordinate with all department for smooth handling and on time performance with in the station
• Check ETA/ETD, Bay no, Type of aircraft & registration no
• Coordinate with the Technical Ground Services department for positioning of required equipment for loading And unloading
• Coordinate with the head handyman for positioning of assigned loaders on the aircraft
• Dispatch priority baggage to dispersal area immediately after offloading
• Diverted Flight coordinator and provide manpower as per needs
• Performing duty as a Boarding gate in-charge, Arrival in-charge and Check in counter supervisor

TRAINEE at Air India Limited (2011-03 – 2013-09)

CUSTOMER SERVICE at Devyani International limited (2009-12 – 2011-02)

Bachelor of Arts in General – University of Calcutta (2013)

Intermediate – Makardaha Girl's High School (2008)

Diploma in Aviation, Hospitality, Customer Service, Travel & Tourism – Frankfinn Institute of Air Hostess Training Academy, West Bengal India (2008 – 2009)