Tirthamay Das

Result driven and quality focused Hospitality and F & B Professional with more than 9 years of experience in food and hospitality segment. Adept communicator with team leading and development skills. At the forefront in shaping/advancing strategic vision, driving profitability, sustaining growth and positively impacting food and beverage organization.

Keenly focus on problem resolution to address any guest issues and train the staff in problem resolution. Actively coordinate and assist in all the conference, catering or marketing events. Efficiently maintain quality control/ satisfaction records, constantly seeking new ways to improve customer service.

Meticulously manage the day-to-day operations of the site in accordance with established policies and procedures.

Sr.Executive at PRESTIGE GROUP (2023-11 – Present)

• Successfully planned and organized Hamachali Food Festival with celebrity Chef Sherry Mehta.
• Hire, train and counsel the Team Member working in the outlets
• Oversee Inventory Control, Ordering, Food Sanitation and quality Control of Food & Beverage Product.
• Design exceptional menus, purchase goods and continuously make necessary improvements.
• Attendance and participation at daily F&B meetings with the department head.
• Plan, organize, manage, control and evaluate the operations of the Outlets.
• Determine type of services to be offered and implement operational procedures.
• Set staff work schedules and monitor staff performance.
• Responding and handling guest problems and complaints.

Asst.Manager at Kegs and Barrles Brewing co. (2023-03 – 2023-10)

• Played active role to set restaurant from pre-opening stage.
• Assigned as custodian for All F&B document set up and implementation.
• Oversee Inventory Control, Ordering, Food Sanitation and quality Control of Food & Beverage Product.
• Design exceptional menus, purchase goods and continuously make necessary improvements.
• Attendance and participation at daily F&B meetings with the department head.
• Plan, organize, manage, control and evaluate the operations of the Outlets.
• Determine type of services to be offered and implement operational procedures.
• Set staff work schedules and monitor staff performance.
• Responding and handling guest problems and complaints.

Food and Beverage Supervisor at ITC NARMADA – A Luxury Collection Hotel (2022-06 – 2023-03)

Preopening Team Member

• Broadcasting and Tele calling to generate more footfalls and revenue.
• Oversee Inventory Control, Ordering, Food Sanitation and quality Control of Food & Beverage Product.
• Design exceptional menus, purchase goods and continuously make necessary improvements.
• Attendance and participation at daily F&B meetings with the department head.
• Plan, organize, manage, control and evaluate the operations of the Outlets.
• Determine type of services to be offered and implement operational procedures.
• Set staff work schedules and monitor staff performance.
• Responding and handling guest problems and complaints.

Food & Beverage -Captain at GAURAV GARDEN (2021-11 – 2022-06)

• Supervising food & beverage operation of resturant, & In Room Dininng.
• Exceeded departmental GOP (Gross Operating Profit) by 5% in this year.
• Monthly turnover of INR 1 crore on an average in (Pavilion & IRD)
• Oversee Inventory Control, Ordering, Food Sanitation and quality Control of Food & Beverage Product.
• Helping Manager' s to design exceptional menus, purchase goods and continuously make necessary improvements.
• Attendance and participation at daily F&B meetings with the department head.
• Plan, organize, supervise, control and evaluate the operations of the Outlets.
• Determine type of services to be offered and implement operational procedures.
• Set staff work schedules and monitor staff performance.
• Responding and handling guest problems and complaints.

Sr.GSA-Food and Beverage at NOVOTEL IMAGICA (2018-05 – 2019-07)

• Promptly provided all the necessary information to the guests and ensured that their stay is comfortable.
• Warmly welcomed the guests and handled the queries at the reception.
• Assisted on all levels of guest relations to ensure customer satisfaction.

Sr.Steward at ANANDA IMPERIAL (2016-07 – 2018-04)

• Answered the calls of the guests regarding booking/cancellation of the bookings.
• Charged with providing strong lobby presence to greet, assist and conn0ect with guests.
• Provided the guests with access to hotel facilities and forwarded in-room meal requests.
• Entrusted with giving detailed information and tours regarding the history of the hotel.

Intern at PRIDE PLAZA (2015-10 – 2016-02)

Industrial Training

• Greeted the hotel customers walking in, helped them in accommodation, directed the luggage to their room and ensured best services are offered to the guests
• Offered special packages and services to the guests, participated in promotional campaigns and ensured excellent customer satisfaction
• Exposed to operational and management meetings of the hotel
• Planned menus for daily customers as well as corporate functions
• Worked in the housekeeping department and ensured the rooms are clean for the next guests and all the necessary toiletries are in place

Diploma in Hotel Management Catering – BSHM, Kolkata (2014 – 2016)