Tuhin Dey

Secure challenging leadership role leveraging innovative problem-solving and lean management expertise to optimize resource utilization and maximize profitability

General Manager Sale's at Bajaj Auto Ltd. (Sengupta Motors) Motorcycle Dealership (2024-09 – Present)

• oversee daily operations.
• formulate strategy and set growth objectives.
• maintain budget constraints and optimize spending.
• develop policies and procedures.
• ensure optimal employee performance and professional growth.
• oversee recruitment and training processes for new employees.
• evaluate and optimize operational and financial performance.
• manage employee performance evaluation process.
• compile comprehensive reports for upper management.
• ensure compliance with health and safety regulations.
• Formulated competitive analyses to counteract business losses to competitors.
• Developed strategies that addressed profit decline and enhanced revenue streams.
• Resolved employee conflicts, boosting team cohesion and productivity.

CCA at Shoppers Stop Ltd. (2022-12 – 2024-08)

• customer interaction management (CIM).
• consumer contentment.
• trend assessment.
• team coordination.
• marketing showcase.
• Delivered fashion consulting services that transformed client wardrobes and styles.
• Oversaw retail operations, maintaining optimal inventory levels and maximizing customer satisfaction.
• Performed trend analysis to guide effective product selection and merchandising decisions.
• Cultivated strong client relationships to identify individual fashion needs and preferences.
• inventory oversight.
• enhancing retail performance indicators.

Relationship Manager at Maruti Suzuki NEXA (Jain Udyog) (2019-09 – 2022-11)

• achieve inquiry test drive scheduling and retail objectives
• tracking customer vehicle requirements and providing regular updates
• Generated leads through strategic referrals and targeted outreach initiatives.
• Facilitated test drive opportunities for customers to enhance engagement.
• Developed and maintained relationships with potential clients to drive sales growth.
• Facilitated car sales and accessory transactions to exceed monthly targets.
• Enhanced customer satisfaction through efficient vehicle exchange processes.
• Negotiated finance solutions tailored to individual client needs.
• Promoted insurance packages, ensuring comprehensive coverage options.
• Boosted product loyalty through Maruti Suzuki Rewards program initiatives.
• post-sales delivery / post-sales follow-up.
• ensuring exceptional nexa experience and zero customer complaints.

Master of Arts in Rural Development – Indira Gandhi National Open University [IGNOU] (2024-12)

Bachelor of Arts – Tripura University [Affiliate By Central University] (2022-09)

Diploma in Computer Application [D.C.A] – Ideal Computer Education & Social Welfare [Govt.reg 6088] (2021-06)

Intermediate – B.H.S (2019-06)

SSC – B.H.S (2017-05)