Senior Travel Associate - American Express Global Business Travel
(2022-01 - 2024-08)
- Handling ETS desk ( emergency travel service)
- Handling corporate travel and expense reports.
- Handling client OBT (online booking tool) and BTA (Business travel approval) process
- Checking the business requirements and process accordingly with proper approvals.
- Assist corporate clients with online bookings for complex travel
- international travel arrangements and other related reservations
- Develop collaborative professional relationships through clear and effective communication with vendors
- Provide excellent customer service by going above and beyond for clients to consolidate brand loyalty and exceed monthly KPIgoals
- Maintain accurate customer account data and stay up-to-date ontravel and premium luxury products
Senior Travel Counsellor - Yatra
(2018-08 - 2020-08)
- Handle all aspects of travel for business travelers for a local University.
- Speak directly with clients, book travel, great customer service, and handle customer issues when necessary.
- Book air, hotels, car rentals for both international and domestic destinations.
- Expert level experience utilizing the GALELIO GDS airline booking tool.
- Accepts trip cancellations from customers, and endeavors to reschedule for another time.
- Supervised team of six, providing mentoring on customer relationship management, travel planning
Senior travel consultant - Carlson wagonlit travel
(2016-12 - 2018-08)
- Successfully planned and booked travel arrangements for over 500 satisfied customers.
- Developed and maintained strong relationships withairline,hoteland car rental providers.
- Demonstrated excellent customer service, problem solving and communication skills
- provided detailed travel planning services to clients, including flight, hotel and car rental reservations.
- Assisted customers with passport and visa applications, and other travel documents.
- Maintained knonledge of current travel laws and regulations.
Senior Travel Consultant ( international voice ) - Goibibo
(2016-01 - 2016-12)
- Improved customer satisfaction by 15% by swiftly resolving issues and creating unique travel itensured.
- Boosted revenue by implementing effective marketing to attract new customers for business and personal travel.
- Partnered with airlines, hotels, and tour operators to negotiate favourable pricing for domestic and international travel.
Travel Consultant - Kuoni business travel
(2014-01 - 2016-01)
- Experience in handling ETS desk ( emergency travel service )
- handel queries rellated to re issunce international over the call and mails
- Consulted with clients and provided appropriate information regarding travel services routes reservations schemes and other available services Coordinating with Airlines for confirmation & waitlisted
- Preparing Itineraries, reports for Invoicing or MIS purpose.
- Provide assistance for their all travel requirements.
- Coordinating among various car vendors.
- Responding to customer travel requests received via all means of business contact (in person, phone or e-mail) for reservations (air, rental car or other modes of transportation) in an efficient, courteous and timely manner.
- Dealing with customer enquiries and aiming to meet their expectations. Keeping clients up to date with any changes.
