Umesh P
Support Manager at AnSys Solutions
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About
Experienced system administrator with over 19 years of expertise in managing IT systems, networks, and infrastructure. Strong background in troubleshooting, analyzing system performance, implementing security measures, and ensuring high availability of systems. Proficient in various operating systems and technologies.
Experience
AnSys Solutions - Bangalore
Support Manager - July 2016 - Current
- Delivered enterprise IT support for 500+ users, deploying and configuring Windows OS,
Outlook, and network printers.
- Administered Active Directory and managed user accounts, security groups, and permissions.
- Implemented backup solutions ensuring 99.9% data recovery reliability.
- Reduced support tickets by 30% through proactive troubleshooting and preventive measures.
- Deployed VMware/Hyper-V virtualization, consolidating servers and cutting hardware costs.
- Planned and executed system migrations with minimal downtime.
- Installed and configured peripheral systems (EPBX, CCTV, Biometric Access Control).
- Collaborated with cross-functional teams to deliver custom IT solutions aligned with business needs.
Krisfo Infotech - Bangalore
Senior Systems Engineer - August 2015 - June 2016
- Provided L2/L3 IT support across Windows Server, LAN, WAN, and voice systems.
- Conducted root cause analysis, reducing downtime by 25%.
- Mentored junior engineers on advanced troubleshooting methods.
- Performed system audits and implemented security patches, improving stability.
- Designed testing protocols ensuring reliable software and system deployments.
Therelek Engineers - Bangalore
Systems Engineer - October 2012 - June 2015
- Improved system performance by resolving infrastructure bottlenecks.
- Designed disaster recovery strategies, minimizing outage risks.
- Negotiated IT vendor contracts, achieving 15% cost savings.
- Maintained compliance with IT best practices and regulatory standards.
BSA Training Academy - Pune
Systems Executive - April 2010 - October 2012
- Installed and configured Windows OS and Microsoft Outlook for 300+ endpoints.
- Supported LAN infrastructure and desktop troubleshooting.
- Developed IT documentation and training materials for internal users.
Hubert Ebner (I) Pvt. Ltd - New Delhi
Systems Executive - February 2005 - March 2010
- Managed desktops, laptops, and LAN networks for 200+ employees.
- Configured and supported Windows XP networks and email systems.
- Implemented regular data backups and antivirus updates.
Education
INDIRA GANDHI NATIONAL OPEN UNIVERSITY – NEW DELHI
BCom (Accounting and Finance) - JULY 2013
- CALICUT UNIVERSITY – MALAPPURAM, KERALA
Higher Secondary (12th Grade) – Accounting & Finance - JUNE 2004
- KERALA BOARD OF PUBLIC EXAMINATIONS – KERALA
10TH (Secondary School Leaving Certificate) - MARCH 1999
