Urmila Paul

Dedicated Healthcare Professional experienced in managing outpatient operations and facilitating effective communication amongst healthcare teams. Improved patient flow from registration to consultation by maintaining accurate patient records and utilizing Microsoft office tools for enhanced operational efficiency. Committed to expanding knowledge and skills within a reputable organization.

OPD Executive - CarringsMinds International - Kolkata, India

(2026-07)

• Managed daily OPD operations, overseeing patient registration, appointments, and billing to ensure seamless service delivery.
• Coordinated patient flow to enhance efficiency from registration to consultation.
• Coordinated with doctors, nurses, diagnostic departments, pharmacy, and other hospital teams.
• Maintained accurate patient records and updated demographic and visit details.
• Managed patient complaints by actively listening and addressing concerns and escalated patient concerns to the appropriate department.
• Assisted patients with appointment scheduling, rescheduling, and follow-ups.
• Supported the front office/reception team during peak hours.

Patient Service Executive - Bhagirathi Neotia Women and Child care Centre - Kolkata

(2024-06 - 2026-07)

• Resolved patient and attendant complaints, escalating issues to appropriate departments for timely resolution.
• Facilitated communication between patients, families, physicians, and other healthcare professionals.
• Scheduling appointments, coordinating specialist referrals, and ensuring timely access to necessary services.
• Maintained comprehensive floor-wise records and daily reports to ensure accurate tracking of patient care.
• Maintained accurate records of patient care, including care plans, progress notes, and communication logs.
• Coordinated scheduling of patient appointments and services to optimize access to healthcare providers.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Intern at HR and MRD - HCAH India - Kolkata

(2023-09 - 2024-01)

• Maintained HR files, coordinated interview communications, documented processes, uploaded new employee documents into system.
• Maintained MRD files, verified correctness of MRD documents, updated MRD register.
• Assisted in patient care coordination and communication among healthcare teams.
• Supported data entry and management for patient records and scheduling systems.
• Participated in training sessions to enhance knowledge of healthcare protocols.

Intern - AMRI Hospitals - Kolkata

(2022-11 - 2023-02)

• Audited patient files to ensure accuracy and compliance with healthcare regulations.
• Auditing patient file.
• Consent form Auditing.
• Tracked compliance and non-compliance costs to identify financial implications.
• Performed data entry tasks accurately.
• Checked exam marks for accuracy and System Entry during Nursing Training.

BBA - Hospital Management - Dinabandhu Andrews Institute of Technology & Management (2024-06)

H.S. - Higher Secondary (Class XII, WBCHSE) - Swami Pranabananda Vidyapith (2021-01)

Secondary - Madhyamik Exam (Class X, WBBSE) - St. Andrew's Public School (2018-01)