Divya L

Healthcare coordination professional with experience in international patient communication, case coordination, scheduling, CRM management, and operational support within healthcare environments. Skilled in handling sensitive patient cases, maintaining accurate documentation, coordinating treatment journeys, and communicating effectively with patients and healthcare teams. Strong organizational, follow-up, and problem-solving abilities with experience supporting complex treatment coordination for international patients.

International Marketing Executive / International Patient Coordinator - Medivenue - Delhi

(2025-08)

• Managed high-volume international patient enquiries from Africa via calls, email, and WhatsApp, ensuring timely response and engagement.
• Managed patient follow-ups, care coordination, and onboarding support for international patients traveling to India for medical treatment.
• Assisted in handling and coordinating international patient cases from enquiry stage through consultations, treatment planning, travel coordination, and post-treatment follow-ups.
• Coordinated international patient cases for advanced treatments including Bone Marrow Transplant, Kidney Transplant, spinal cord disorders, and spinal nerve damage treatment in India.
• Managed patient communication, medical documentation, treatment planning coordination, travel timelines, and hospital follow-ups throughout the treatment journey.
• Coordinated with clinical teams to share reports and obtain treatment plans and cost estimates.
• Scheduled consultations, surgeries, and travel timelines to ensure smooth patient journeys.
• Maintained detailed records on ZOHO CRM, ensuring strong pipeline tracking and follow-up consistency.
• Built trust with international patients by handling sensitive medical discussions with clarity, empathy, and professional communication.
• Supported healthcare content coordination and informational data management for the Medivenue platform.

Education Counsellor - ACMT Group of Colleges

(2023-08 - 2024-05)

• Conducted counselling sessions to guide students on course selection and career decisions.
• Managed admissions process including follow-ups and conversions.
• Coordinated with academic teams for smooth onboarding.
• Handled high-volume enquiries and improved admission conversions through consistent follow-ups.
• Managed communication through calls and WhatsApp.

Administrative Executive - Govind Coaching Centre

(2020-01 - 2023-03)

• Managed front office operations, documentation, and record-keeping.
• Handled enquiries and supported daily administrative activities.
• Ensured smooth communication between staff and students.
• Assisted with workflow coordination and operational support tasks.

Social Media Manager - Scrivi Books

(2019-01 - 2019-12)

• Created and managed content strategies to improve engagement and brand visibility.
• Handled community interactions and responded to audience queries.
• Monitored performance metrics and optimized content accordingly.

M.A. - Political Science - IGNOU (2017)

B.A. - Political Science - Jesus and Mary College, Delhi University (2015)