Urvashi Pachori

Student-focused and accomplished professional with 20+ years of overall experience, which includes over 10 years of corporate training experience in Business Communication, Professional Skills, Soft Skills, Voice & Accent, Communication Training, mentoring, and coaching. Experienced in delivering learner-centric classroom sessions and mentoring students to build effective communication, confidence, presentation skills, teamwork, employability skills, and workplace readiness. Passionate about creating an engaging learning environment that supports student development and prepares learners for academic and professional success.

Senior Soft Skill Coach - Mphasis Ltd - Pune

(2010-08 - 2013-02)

• Design process-specific modules
• Collaborating with HR in recruiting need-specific Candidates for the Processes
• Organize, schedule, and conduct voice and accent training sessions for new Trainees

Soft Skill and Voice and Accent Trainer - IBM Ltd - Yerwada, Pune

(2009-08 - 2010-08)

• Design process-specific modules, collaborating with HR to recruit need-specific Candidates
• Organize, schedule, and conduct voice and accent training sessions for new Trainees

GENPACT TRAINING ACADEMY (GTA) Trainer - GENPACT India - Jaipur

(2005-04 - 2008-12)

• Organize, schedule, and conduct voice and accent training sessions for recruits
• Ensure 0% attrition during the pre-process training and ensure 100% transition to operations
• Design process-specific modules and timely assessments

Front desk Officer - ICICI Bank Ltd - Jaipur

(2004-08 - 2005-08)

• Resolving customer queries and issues, and upselling the bank product

Tele calling Executive - Outreach overseas - Jaipur

(2000-01 - 2004-12)

• Joined as an Executive and rose to the level of Branch In-charge
• Led a team of 5 members for handling tele-calling for various clients - shaadi.com, ICICI Prudential, Hutch, and generated leads for the marketing team
• Got many new projects for the organizations

Freelance Trainer - Professional Communication & Resume Writing - Symbiosis, Pune - Pune

(2018-01)

Freelance Trainer - Business Communication and Interview Preparation Workshop - Dr. D.Y. Patil Management College - Pune

(2018-01)

Freelance Trainer - Workplace behaviour and Business communication - NASSCOM

(2018-01)

Freelance Trainer - Employability skills - IDC, Delhi - Delhi

(2018-01)

Freelance Trainer - Campus to Corporate - MMCC College - Pune

(2018-01)

Freelance Trainer - Workplace Behavior, Corporate Communication, Workplace Readiness - Blue Energy Pvt Ltd - Pune

(2018-01)

Freelance Trainer - Professional Grooming and Business Communication - TATA MOTORS - Pune

(2018-01)

B.A - Psychology - Maharani's college (1999)

PGDBA - Symbiosis distance learning programme (2004-08)