Usha Gudupudi

IBM Sterling OMS Developer and Technical Consultant with 4+ years of hands-on experience designing, customising, and supporting Sterling OMS solutions for high-volume global retail clients. Deep expertise in end-to-end order lifecycle management — order capture, orchestration, sourcing, fulfillment, returns, and payment processing — backed by strong Java/J2EE, REST/SOAP API, XML, and SQL skills. Proven record resolving critical production incidents, optimising system performance, and delivering integrations across OMS, WMS, logistics, and payment systems in Agile environments.

Domain depth in retail, eCommerce, and omni-channel fulfillment; primed for immediate impact on Sterling OMS implementation and support engagements.

Software Engineer - Capgemini - Hyderabad

(2021-01)

IBM Sterling OMS Developer - Burberry - Global

(2021-01)

Client: Burberry [IBM Sterling OMS — Luxury Retail, Global]

• Owned end-to-end order lifecycle management — order capture through orchestration, fulfillment, and last-mile delivery — processing thousands of daily transactions across multiple fulfillment nodes for a high-volume global luxury retail brand.
• Designed and configured Sterling OMS orchestration and sourcing workflows, setting up customised process flows, pipeline configurations, and condition trees to meet complex business rules across regions.
• Implemented and maintained OMS services and agents for order status transitions, inventory reservation, and fulfillment event processing, ensuring reliable order throughput under peak load.
• Built and maintained system integrations between Sterling OMS and inventory management, payment gateways, and logistics/carrier systems using REST and SOAP APIs, XML, and JSON — enabling real-time inventory visibility and seamless order fulfillment.
• Developed and customised OMS APIs and XML-based integration contracts to support order promising, sourcing decisions, and returns/exchange flows across external platforms.
• Resolved 100+ P1/P2 production incidents with strong debugging and root-cause analysis skills, maintaining 99.9% order reliability and minimising SLA breaches — demonstrating ownership in a client-facing, high-stakes OMS environment.
• Optimised backend order services and database queries, achieving a 30% improvement in API response time and increased throughput under peak eCommerce traffic.
• Collaborated daily with business analysts, QA, infrastructure, and architecture teams in Agile sprints — contributing to sprint planning, technical design, demos, and retrospectives.

SAP Commerce (Hybris) Developer - Baker Hughes

(2021-01)

Developed B2B eCommerce order workflows supporting supply chain and procurement processes; engineered Hybris converters, populators, and promotions engine enhancements to improve order accuracy.

SAP Commerce (Hybris) Developer - Rockwell Automation

(2021-01)

Built and enhanced product catalogue and order modules for an industrial B2B eCommerce platform; reduced order processing times through backend optimisation.

Bachelor of Technology - Electronics & Communication Engineering