Ramakrishna B

Production support for IBM Sterling B2B Integrator (B2Bi), IBM Sterling File Gateway (SFG), and middleware applications. Monitored EDI transactions, file transfers, and Managed File Transfer (MFT) processes to ensure successful data exchange.

Supported Trading

Partner on boarding activities including mailbox setup, user configuration, certificates, and communication protocols (SFTP, FTPS, FTP). Troubleshot file transmission failures, connectivity issues, certificate errors, and application-related incidents. Strong understanding of ANSI X12 and EDIFACT EDI standards.

And non standards like IDOC, CSV, Flat files etc. Monitored UC4 (Atomic Automation) batch jobs and workflows; resolved job failures, performed reruns, and validated successful execution. Supported UC4 scheduling activities, job monitoring, dependency checks, and production batch operations.

Performed server patching, database reindexing, application health checks, and post maintenance validation activities. Experienced in on boarding new trading partners, configuring profiles, mailboxes, certificates, and communication protocols including SFTP, AS2, FTP, FTPS, HTTP, and HTTPS. Supported middleware applications hosted on On-Premises and AWS Cloud environments.

Monitored application health using Dynatrace and AWS Cloud Watch Alarms and performed proactive issue identification. Analysed logs, performed root cause analysis (RCA), and provided permanent solutions for recurring production issues. Managed incidents, service requests, and change requests using Service Now and Jira while meeting SLA requirements.

EDI Technical Specialist; IBM Sterling B2B Integrator (B2Bi) Production Support Consultant - Infosys Limited - Hyderabad

(2021-10 - 2026-07)

Project: Bpost (Belgian Post) — Logistics & Supply Chain. Bpost (Belgian Post) is Belgium's leading postal and logistics organization, providing domestic and international mail, parcel delivery, and e-commerce logistics services. The project focused on enabling secure B2B/EDI integration across global trading partners using IBM Sterling B2B Integrator and Sterling File Gateway.

The integration platform supported high-volume business transactions, managed file transfers, and seamless communication with customers, suppliers, carriers, and third party logistics providers through ANSI X12 and EDIFACT standards.

• Provided L2 production support for IBM Sterling B2B Integrator (B2Bi), Sterling File Gateway (SFG), IBM MQ, and middleware applications.
• Supported Managed File Transfer (MFT) operations, including inbound and outbound file processing and transaction monitoring.
• Performed Trading Partner on boarding by creating and maintaining partner profiles, participants, mailboxes, user accounts, and communication configurations.
• Configured and supported secure communication protocols including SFTP, FTPS, FTP, AS2, and HTTP.
• Managed security configurations, including certificates, public/private key exchange, Known Host Keys, User Identity Keys, and LDAP authentication.
• Monitored EDI transactions, business processes, file transfers, and production workflows to ensure successful processing.
• Troubleshot EDI transaction failures, business process errors, file transmission issues, and connectivity problems.
• Performed root cause analysis (RCA) and coordinated with cross-functional teams to resolve recurring production issues.
• Managed incidents, service requests, and change requests using ServiceNow and Jira while meeting SLA commitments.
• Monitored and supported UC4 (Automic Automation) jobs, workflows, scheduling, reruns, and job failure resolution.
• Performed IBM MQ operational activities, including queue manager start/stop, channel monitoring, and message flow validation.
• Supported On-Premises and AWS cloud environments, including AWS EC2 instance start/stop, access management, and application health checks.
• Supported on-Premises to AWS cloud migration and application decommission activities.
• Assisted in UC4 application decommissioning, including scheduler cleanup, job validation, and post-decommission verification.
• Performed server patching support, database reindexing, and post-maintenance validation activities.
• Monitored application performance using Dynatrace and AWS CloudWatch Alarms to ensure high system availability.
• Collaborated with business users, infrastructure teams, and trading partners to resolve production issues and maintain operational stability.
• Followed ITIL best practices for Incident, Problem, Change, and Release Management and Handson Experience into Confluence board usage.

Master of Technology (M. Tech) - JNTUH (2017)

Bachelor of Technology (B. Tech) - JNTUH (2013)