Utkarsh Srivastava

Results-driven procurement professional with experience in overseeing the end-to-end procurement lifecycle, third-party vendor management, and global supply chain operations. Demonstrated expertise in strategic sourcing, risk management, and contract governance, with a proven ability to align client expectations with business objectives. Skilled in leading cross-functional collaboration to support negotiations, client onboarding, renewals, and change management.

Adept at managing multiple priorities while driving operational efficiency, cost optimization, and continuous improvement across complex commercial engagements.

Assistant Manager - Procurement at Genpact (2017 – Present)

• Manage end-to-end procurement life cycle including sourcing, negotiations, contract execution and partner governance.
• Work closely with internal departments, including legal, finance, and operations, to ensure procurement needs are met and contracts are executed effectively.
• Develop Sourcing strategies for assigned portfolios.
• Enable continuous process improvement and cost reduction.
• Support major vendor issues and work with stakeholders to identify and drive resolution.
• Support the RFx process and vendor selection if necessary.
• Maintain accurate records, reporting dashboards for review with management.
• Manage mid-level clients and vendor relationships continuously to ensure customer satisfaction.
• Drive ERP-based (SAP/ServiceNow) digitization of procurement workflows.
• Monitor KPIs including lead time, on-time delivery, cost savings, and supplier performance.
• Coordinate with supply chain and billing teams if required.

Associate - Order Management & Service Operations at Ciena India (2013-06 – 2015-07)

• Managed end-to-end order lifecycle in ERP systems for telecom projects, including PO validation, billing, and compliance with commercial and financial terms.
• Analyzed quotes, performed BOM reconciliation and entitlement validation to ensure service continuity and revenue accuracy.
• Led customer onboarding in Oracle and Network Tracker, collaborating with cross-functional teams to resolve order and billing discrepancies.
• Supported system enhancements through UAT, business requirement documentation, and SOP/metric development to improve process efficiency.

Associate - Supply Planning & Logistics at Corbus India Pvt. Ltd. (2011-09 – 2013-04)

• Managed material planning and supplier coordination, mitigating capacity constraints to ensure uninterrupted supply and production continuity.
• Monitored shortage reports, expedited critical parts, and executed material transfers to prevent production disruptions.
• Ensured on-time delivery compliance, accurate shipment tracking, and aligned demand forecasts with customer requirements.

Sr. Technical Support Officer at HCL BPO (2009-08 – 2010-03)

• Providing front-line Technical support (hardware and software) to UK-based customers for the largest Telecom provider in UK.
• Resolve product or service-related problems by clarifying the customer's complaint.
• Troubleshoot customer issues on wide range of products via phone, chat and emails.

Sr. Customer Support Associate at Tech Mahindra (2008-08 – 2009-06)

• Handling the whole project life cycle starting from project initiation, project planning, and project execution till project closure.
• Single point-of-contact for each assigned projects.
• Assist the Project Managers in day to day work and provide daily project status updates.
• Attend project kick off calls for each project and prepare MOM for the same.

Bachelor Degree in Business Administration – Vinayaka Mission University

Post Graduation Diploma in Management - Operations – IMT, Ghaziabad

12th (C.B.S.E) – D.P.S

10th (C.B.S.E) – D.A.V Public School