Vaishali Verma

Sr.

Technical Business

Analyst with 7.5 years of experience in Salesforce, Microsoft Dynamics 365, Microsoft Power BI, and HubSpot CRM platforms. Skilled in financial and business reporting, data reconciliation, process automation, dashboard development, and system integrations. Strong expertise in gathering business requirements and delivering scalable reporting solutions that improve operations, data accuracy, and business growth.

Experienced in Agile delivery, UAT, financial and KPI dashboard development, and bridging technical, finance, and business teams to drive successful reporting and digital transformation initiatives.

Technical Business Analyst – Data & Analytics at Madura Coats (2025-07 – Present)

• Developed Microsoft Power BI dashboards for sales, revenue, and KPIs improving financial and business visibility.
• Integrated data from Microsoft Dynamics 365, Dataverse, and SQL sources.
• Built DAX measures, implemented RLS, and automated reporting workflows.
• Gathered stakeholder requirements, supported UAT, and delivered business insights.

Sr. Technical Business Analyst at NielsenIQ (2023-01 – 2025-04)

• Led NIQ rollout to 5,000+ clients, cutting support queries by 20%.
• Set up secure MFT/SFTP data pipelines across AWS, Azure, GCP, and TIBCO.
• Managed 20,000+ access requests and global SAML 2.0 SSO via Active Directory.
• Handled JIRA/ServiceNow incidents and created SOPs/training for smooth migrations.

Sr. Technical Delivery Analyst at Infocepts (2022-01 – 2023-02)

• Supported Salesforce and D365 integrations with enterprise systems.
• Customized forms, workflows, and Power Platform automations.
• Built SQL datasets and reports in Microsoft Power BI.
• Coordinated Agile delivery between business and technical teams.

Sr. Network Administrator at Wipro (2021-10 – 2022-01)

• Managed ITSM workflows, incident and change processes.
• Automated ticketing and approvals using workflow tools.
• Created dashboards for operations reporting and service performance.

Sr. Technical Network Engineer at FigMD (2021-04 – 2021-08)

• Supported cloud deployment and monitoring across Amazon Web Services and Microsoft Azure.
• Assisted CRM and BI system migrations and connectivity setup.
• Implemented logging, alerts, and failover controls.

Sr. Technical Operations Engineer at Concentrix (2019-08 – 2021-04)

• Provided L2/L3 support for CRM and enterprise applications.
• Resolved user access, permissions, and UI issues.
• Created knowledge base documentation for support teams.

Analyst at eClerx (2018-07 – 2019-08)

• Built dashboards and reports using SQL and Excel.
• Supported customer data migration projects.
• Identified process improvements and automation opportunities.

Bachelor of Engineering in Electrical Engineering – Gyan Ganga Institute of Technology and Sciences (2014-08 – 2018-06)