Assistant Manager at Nisa Experience (2025-08 – Present)
- Oversee the complete upkeep and day-to-day operations of the restaurant, ensuring a clean, safe, and well-maintained environment for guests and staff.
- Train, guide, and mentor employees to meet company service standards, focusing on guest experience, operational efficiency, and teamwork.
- Conduct regular performance checks and provide on-the-job coaching to maintain consistent service quality.
- Manage event bookings, coordinate with clients, and ensure smooth execution of private dining events, celebrations, and special occasions.
- Work closely with the kitchen and service teams to ensure seamless communication and timely delivery of food and beverage service.
- Monitor inventory levels, assist in ordering supplies, and support cost-control initiatives.
- Address guest concerns professionally and promptly to maintain high guest satisfaction.
- Support management in implementing standard operating procedures and improving operational workflows.
Assistant Manager at Heartwood Inns (2024-07 – 2025-06)
- Spearheaded the launch of new outlets, overseeing staffing, sales readiness, and guest experience, leading to seamless transitions and early revenue stabilization.
- Onboarded and negotiated successful event partnerships with major clients including PepsiCo, Reading Council, Mercedes-Benz, and NHS Berkshire, managing end-to-end coordination for their key functions and corporate events.
- Developed and implemented a P&L tracker and forecasting models to support budget alignment, strategic planning, and real-time corrective action.
- Oversaw all inventory ordering (food, beverages, supplies) and performed weekly stock audits, maintaining a gross profit variance under 0.5%.
- Ensure 100% compliance with health, safety, and food hygiene regulations through regular risk assessments and staff training.
- Led marketing campaigns and holiday promotions, boosting customer traffic and generating £30K+ in additional seasonal revenue.
- Resolved guest concerns swiftly, maintaining 90%+ satisfaction scores and driving repeat visits.
- Supported new venue launches and opened the restaurant daily, managing setup and service readiness.
- Developed and managed weekly staff schedules, ensuring optimal floor coverage and high service standards.
- Hired and trained new staff, embedding a culture of service excellence and adherence to operational standards.
Supervisor at Heartwood Inns (2022-02 – 2024-06)
- Managed restaurant floor operations during peak periods; led a 15+ member team with consistent high service delivery.
- Addressed guest issues and ensured timely resolutions, reducing complaints escalated to upper management by 70%.
- Directed end-to-end coordination for Christmas events (up to 150 guests), including dietary accommodations and table turnover planning.
- Monitored daily sales and expense reports, supporting budget alignment and operational efficiency.
- Managed site-level social media and promotions, resulting in a 30% increase in traffic and bookings.
Steward – India Jones at Trident Nariman Point (2019-02 – 2021-12)
- Delivered fine-dining service in a luxury setting, handling VIP clientele with discretion and professionalism.
- Assisted in organizing banquets and events of 500+ guests, including setup, service, and compliance.
- Rotated across front-of-house roles, from host to bartender, gaining a well-rounded skillset in guest interaction and service speed.
Assistant Steward at Trident Nariman Point (2017-06 – 2019-01)
- Delivered fine-dining service in a luxury setting, handling VIP clientele with discretion and professionalism.
- Assisted in organizing banquets and events of 500+ guests, including setup, service, and compliance.
- Managed inventory and POS systems (Micros, SAP), and ensured hygiene protocols were followed.
- Rotated across front-of-house roles, from host to bartender, gaining a well-rounded skillset in guest interaction and service speed.
Internship at Trident (2015-11 – 2016-03)
