Varna Jogi

Versatile professional with expertise in software development, data analysis, and problem-solving. Proficient in Python, Power BI, and MySQL, with a strong ability to extract insights, optimize workflows, and develop data-driven solutions. Passionate about leveraging technology to enhance decision-making and drive business growth. Seeking an opportunity to apply analytical and technical skills in a dynamic environment.

Customer Experience Associate II (International Voice Process) - Conduent - Bangalore, Karnataka, India

(2025-10 - 2026-03)

• Handle inbound customer calls, providing accurate information and effective issue resolution.
• Focus on first-call resolution to improve customer satisfaction and service efficiency.
• Maintain call quality by strictly following compliance, process, and quality standards.
• Record call details and resolutions accurately in CRM systems for tracking and follow-up.

Data Analyst (Intern) - Infotact Solutions - Electronic City, Bengaluru, Karnataka, India

(2025-04 - 2025-07)

• Developed interactive Power BI dashboards to track KPIs, sales trends, and regional/product performance metrics.
• Conducted customer segmentation using K-Means clustering to identify high-value customer groups for targeted marketing.
• Utilized Python for data cleaning, preprocessing, and analysis, delivering actionable business insights.
• Documented analytical processes and presented data-driven reports in weekly team review meetings.

Full Stack Developer (Intern) - RDL Technologies Pvt. Ltd. - Mangalore, Karnataka, India

(2024-04 - 2024-09)

• Designed and developed a cloud-based device management system with HTML, CSS, Bootstrap, React.js, Node.js, and MySQL.
• Created a centralized web interface for remote device configuration and monitoring of system performance in real-time.
• Implemented secure authentication and role-based access control to safeguard critical operations.
• Automated device administration workflows, reducing manual intervention and improving operational efficiency.

Master of Computer Applications - MCA - St Aloysius Institute of Management & Information Technology (2022-10 - 2024-07)

Bachelor of Computer Applications - BCA - Canara College (2019-07 - 2022-05)

Pre-University College - PUC - Dr. NSAM Pre-University College (2017-06 - 2019-05)

SSLC - SSLC - Lourdes High School (2017-03)