Vasantha Vasantha

Entry-level IT Service Desk Analyst with a strong analytical foundation in data analysis, SQL, and database management. Skilled in technical troubleshooting, root-cause analysis, incident documentation, and reporting using Python, SQL, Power BI, and Excel. Experienced in simulated help desk ticketing workflows (incident logging, categorization, prioritization, resolution within SLA).

Clear communicator with a customer-focused approach, quick to learn new ITSM tools, and building hands-on skills in ServiceNow, Freshdesk, Windows OS support, Active Directory, networking (TCP/IP, DNS, DHCP), and ITIL.

Data Analyst Intern

(2025-01 - 2026-01)

• Investigated and resolved data issues across large datasets using Python (Pandas, NumPy), applying a structured diagnose-isolate-resolve approach comparable to triaging recurring support tickets
• Managed recurring data-quality issues (missing values, inconsistent formats) end-to-end, similar to handling a queue of incidents through to resolution within SLA
• Documented data-cleaning steps and findings clearly for non-technical stakeholders, translating technical issues into plain-language updates for end users

B.Tech - Chadalawada Ramanamma Engineering College (2026-01)

Intermediate - Palle Uma Junior College (2022-01)

SSC - Christos EM High School (2020-01)