Vaseem Khan

Visionary and high-impact Retail Operations Executive offering over 21 years of distinguished leadership in driving multi-billion rupee business transformations, corporate scale, and P&L optimization across top-tier health-tech, lifestyle, and consumer durable retail enterprises. Renowned for architecting high-yielding commercial frameworks, spearheading rapid network expansions, and scaling operational structures. Expert at mentoring multi-layered management teams and driving aggressive, industry-leading compounding operational margins.

A decisive leader with a proven pedigree of converting complex operational bottlenecks into highly streamlined corporate profit centers.

Senior Manager – Operations (Regional P&L Head) at ZENO HEALTH (2023-03 – Present) Steer multi-unit cluster operations and regional business frameworks with absolute P&L ownership; managing large-scale retail footprints by driving sales strategies and mentoring a senior squad of 7 Area Business Managers.with team size of 320 people.

• Multi-Unit P&L & Revenue Ownership: Directly managed regional business metrics across three successive fiscal years, driving aggressive top-line growth and commercial expansions through metrics-driven KPI tracking.
• Strategic Gross Margin Optimization: Engineered tactical pricing architectures, localized product-mix optimizations, and high-yield vendor frameworks that successfully accelerated regional margins • SOP Compliance & Retail Store Audits: Enforced 100% adherence to organizational SOPs, standardizing rigid multi-zone healthcare retail regulations through rigorous operational audit paradigms and leakage control frameworks.
• Manpower Planning & Performance Management: Designed an enterprise-grade Root Cause Analysis (RCA) framework paired with automated staff-wise performance trackers, leading workforce optimization strategies to transform low-yield units into high-performing operations.
• Inventory Management & Shrinkage Control: Spearheaded advanced stock replenishment systems and centralized DC inventory workflows, minimizing holding costs while establishing zero-stockout excellence for vital healthcare portfolios.

Deputy Operation

Manager (Zonal Operations Leader) at aLL (THE PLUS SIZE STORE - FUTURE LIFESTYLE FASHION LTD.) (2011-08 – 2023-03) Accelerated through multiple executive growth bands within Future Group (Band 2D to 3A within 12 months at 126% target execution; advanced to Band 3B Deputy Manager) to lead entire multi-state retail chains.

• Strategic Network Expansion: Successfully conceptualized, built, and executed the operational deployment of 26 Store Openings (NSO) across the territory.
• P&L & Margin Fortification: Masterminded the Annual Business Plan (ABP), securing an exceptional, sustainable gross margin baseline of 54% while locking the entire cluster into 100% optimized cash flow models.
• Customer Lifetime Value Enhancement: Scaled the enterprise Green Card Loyalty program to achieve a historic 85% Customer Retention Rate.
• Capital Loss Mitigation: Honored with the Corporate Award for Shrinkage Control twice on a national level by standardizing rigid fortnightly cycle counts and asset protection architectures.

Store General

Manager at NEXT RETAIL INDIA LTD. (2010-11 – 2011-08) Directed operational strategy, micro-merchandising layout, and full commercial P&L functions for one of India's largest electronics chains.

• Supervised supply chain handoffs with centralized DCs, managed high-value inventory control, and established perpetual stock auditing workflows. SIS-Coordinator / Corporate Operations Manager at STAPLES (FUTURE GROUP JV) (2008-08 – 2010-10) Managed high-velocity rollout strategies for Shop-in-Shops (SIS) and Large Format Stores (LFS), establishing strict inventory turnaround targets.

Assistant

Manager – Operations & Sales Planning at CROMA (TATA ENTERPRISE) (2007-06 – 2008-07) Optimized regional category performance, spearheaded skill development matrices for frontline workforces, and enhanced distribution center fulfillment metrics.

Floor Operations

Lead / Executive at THE LOFT (M/S LAKEWOOD MALLS) (2005-05 – 2007-05) Supervised a core team of 30+ operators inside an 18,000 sq. ft. mega-retail complex, steering regular performance briefings to secure a record 120% target achievement. Assistant to EXIM Consultant at JOE EDWARD EXIM CONSULTANCY (2002-12 – 2005-04)

Executive MBA – Indian Institute of Business Management & Studies

Bachelor of Commerce in Commerce – Mumbai University (2005)

Basic Course in Computer Applications