Veena M S

Accomplished QA Lead/Manager with extensive experience (7.5+ years) leading quality assurance initiatives across diverse industries. Proven track record in implementing agile methodologies, enhancing operational efficiency, and integrating QA processes into the software development lifecycle. Demonstrated expertise in test automation, risk assessment, and stakeholder collaboration, complemented by strong skills in data analysis and corrective action planning.

Adept at managing cross-functional QA teams, coordinating across multiple concurrent projects, and driving continuous improvement initiatives.

Career goal: to leverage expertise in quality control and agile methodologies to drive innovation and excellence in product development.

QA Lead - GNX Web Solutions - Trivandrum

(2026-01)

• Managing a QA team of 12 members across five concurrent projects, overseeing planning, task allocation, and delivery quality.
• Managing coordination across multiple project teams, aligning QA priorities, timelines, and release schedules with each project's goals.
• Working closely with stakeholders and project directors to communicate QA status, risks, and release readiness.
• Leading client-facing demos, presenting product functionality and quality outcomes directly to clients.
• Building and standardizing QA documentation, including activity reports, RCA templates, and release note formats, to strengthen process consistency.
• Driving QA process improvement initiatives, including sign-off protocols and structured release readiness checks.
• Hands-on automation using Playwright with JavaScript, alongside API automation and JMeter for performance testing.
• Leveraging AI-assisted development tools such as Cursor to speed up automation scripting and QA workflows.
• Applying working knowledge of Selenium (Java) for automation needs across projects.

QA Manager - SRS Websolutions - Trivandrum

(2024-10 - 2025-11)

• Led the transition to a more agile QA methodology, improving responsiveness to changing project requirements and timelines.
• Conducted regular quality audits across multiple projects to validate compliance with internal and external quality standards.
• Collaborated with development teams to integrate quality assurance processes into the software development lifecycle (SDLC).
• Reviewed and updated quality assurance protocols to align with evolving industry standards.
• Prepared detailed reports on audit findings and presented recommendations to senior management.
• Led the implementation of a streamlined document management system, enhancing operational efficiency.
• Kept accurate and updated records of tests, defect metrics and product failures to research root causes.
• Led meetings and briefings to inform managers on production updates.
• Designed and implemented feedback mechanisms to gather insights from employees on process enhancements.
• Supported timely, quality product release through diligent production analysis and evaluation.
• Built and maintained automation scripts using Playwright with JavaScript, along with API automation testing.
• Conducted performance testing using JMeter, and worked with Selenium (Java) for automation tasks.
• Used AI tools such as Cursor to improve automation script development and QA productivity.

Senior QA Lead - TILT Labs

(2023-05 - 2024-10)

• Led a team of QA analysts in the development and implementation of comprehensive quality assurance strategies tailored to organisational needs.
• Evaluated team performance regularly, offering constructive feedback and personal development plans to enhance skills and motivation.
• Worked with end users to measure functionality and reliability of products.
• Played a pivotal role in critical incident management, leading root cause analysis and implementing corrective actions to prevent recurrence.
• Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
• Conducted evaluations to measure performance, skill and progress of employees.

Senior QA Engineer - Bridge Global

(2021-03 - 2023-05)

• Maintained up-to-date knowledge of emerging technologies and testing methodologies, applying them to current projects.
• Collaborated closely with product managers to refine quality objectives and establish clear testing criteria.
• Analysed performance testing data to identify bottlenecks and recommend solutions for optimising application speed.

QA Engineer - Connect2mydoctor

(2018-09 - 2021-07)

• Wrote and updated manual test cases, maintaining optimal organisation for team productivity.
• Participated in sprint planning and review meetings, providing critical input on quality assurance aspects.
• Managed documentation for quality assurance activities, ensuring traceability and compliance.
• Managed continuous integration and deployment processes, ensuring seamless and efficient release cycles.
• Improved product durability, reliability and quality by conducting thorough quality assessments and recommending changes.
• Adapted quality assurance strategies to align with evolving industry regulations and standards.
• Analysed test results, documented software defects, and reported issues to development teams for prompt resolution.
• Executed unit and regression tests on assigned software and specific modules.
• Led cross-functional teams in root cause analysis, significantly reducing recurring quality issues.
• Coordinated with cross-functional teams to ensure quality standards were met across all stages of development.

Bachelor of Science: Engineering - B.E Computer Science - Nehru Institute of Technologies (2014)

Plus Two - Computer Science Stream - M.E.S English Medium Higher Secondary School

High School (10th) - M.E.S English Medium Higher Secondary School