Senior Engineer Product & Engineering
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I am Veerabadran V, a Senior Engineer – Product and Engineering based in Coimbatore with expertise in application support, troubleshooting, and enterprise software management. I have strong technical skills in Java, Python, HTML, and CSS, MongoDB, SQL, RabbitMQ, Jira, Slack automation, Manual testing, team handling, client handling, active support allowing me to debug and optimize software efficiently.
> Experience with monitoring tools and application performance management (APM) tools.
> Ability to troubleshoot both functional and technical issues, analyze logs, and conduct root cause analysis.
> Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
> Strong communication skills to work with business users and cross-functional teams.
> Ability to work independently and as part of a team, with a strong customer service mindset.
> Take ownership of support tickets and manage effective customer communication
> Ability to understand customer issues with business impact and maintain the defined SLA for better customer experience
> Actively contribute to the public & internal Knowledge-base.
