Business operations and Customer service
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I have expertise in Banking operations and customer service, Debt management, Risk and Controls, Team Leadership and trainings, Reports and Documentation as well with 7+ years of experience.
Process Lead with 7+ years of experience in Banking Operations and Customer Service, specializing in deposits, service charge billing, debt management, and automation. Proven ability to lead and mentor teams, streamline processes, and collaborate effectively with onshore stakeholders. Strong experience in documentation, MIS reporting, risk controls, and process improvement initiatives. Well-suited for WFH / remote roles requiring ownership, communication, and operational excellence.
