Sindhya Dany
Customer Service Executive
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About
I want to reach a good position in the organization where I work through my innovation. My long term objective is to continue my growth in this organization that offers professional growth. 6 years of Experience in Non Voice Process as a Customer Support Executive.
Experience
Customer Service Executive - TELEPERFORMANCE
(2021-01 - 2024-12)
- Handled customer Issues Via calls and chat
- Professional handling the problems and queries of the customers
- Maintained a professional, friendly demeanor with customers at all times
- Resolved customer call complaints within 24 hours, Reducing the likelihood of negative reviews by 68%
- Maintaining Customer records and updating system information
- Giving the updates to the customer until the issue has been resolved
- Maintained accuracy and quality standards
- Achieving individual and team targets for customer satisfaction and productivity
- Managed a high-volume workload within a deadline-driven environment
- Providing interest related queries for customers and balance details for customers
- Requesting and Processing Refunds and Product change for customers
- Solving Debit card related queries for customer
- Sending relevant tariff change letter to customer
- Investigating monthly transaction of a customer
- Interacting with client over phone or in mail
Office Admin and Personal Secretary - SAAJ STEEL CORPORATION
(2020-01 - 2021-10)
10 months of experience in office admin and personal secretary.
Medical Billing Professional - Access Health Care
(2014-01 - 2017-08)
2 years and 7 months Experience in Access Health Care.
- Working for US medical Billing
- Working for provider production
- Working with Insurance Company
Education
B.A. - QUEEN MARY'S COLLEGE (2013-06)
12th - NEW CENTURY MATRICULATION (2010-06)
10th - LITTLE HOLY ANGELS MATRICULATION (2008-06)
