Venkatesh G

Results-driven Restaurant Manager with over 4 years of progressive experience in Quick Service Restaurant (QSR) operations and leadership. Expert in driving operational excellence, optimizing inventory control, and fostering high-performance teams. Proven track record in enhancing guest satisfaction through strategic service recovery and rigorous adherence to quality standards.

Leader - Pret A Manger (Reliance) - Mall Of Asia

(2026-01)

• Oversee daily store operations with a primary focus on speed of service, product quality, and premium customer experience.
• Mentor and motivate team members to consistently achieve sales targets while maintaining global brand standards.
• Resolve complex guest feedback issues using empathetic service recovery to build long-term brand loyalty.
• Maintain strict compliance with SOPs regarding inventory management, waste reduction, and cash handling.

Assistant Manager - McDonald's - Bangalore

(2024-08 - 2026-01)

• Spearheaded the Food Quality Management (FQM1) and Customer Experience (CEM2) departments, resulting in measurable improvements in service metrics.
• Coached a diverse team on hospitality standards to elevate service consistency and guest satisfaction scores.
• Managed end-to-end inventory logistics, including procurement, storage, and accurate record-keeping to minimize overstock.
• Designed and delivered structured hospitality training modules for new hires and tenured staff.

Shift Manager - McDonald's - Bangalore

(2023-08 - 2024-07)

• Directed high-volume shifts, prioritizing accuracy and quality across both front-of-house and kitchen operations.
• Led a crew of 15+ members to exceed hourly sales goals and service time targets.
• Executed rigorous inventory audits and maintained par levels to eliminate stock shortages and reduce waste.

Barista / Crew Member - McDonald's - Bangalore

(2022-03 - 2023-06)

• Promoted from Crew Member to Barista within 8 months based on performance and technical skill.
• Crafted premium espresso-based beverages while ensuring 100% compliance with FSSAI and brand hygiene guidelines.
• Trained incoming staff on equipment calibration, recipe standards, and core QSR operational procedures.

Pre-University Course (1st & 2nd PUC) - Arts - Malleswaram Government College