Venky Venkat

I am a dedicated with a passion for continuous learning I thrive in dynamic environments and enjoy solving complex problems, working collaboratively, and driving projects to success. My goal is to contribute meaningfully to a team where I can apply my skills, grow professionally, and deliver real value.

WFM/MIS - Tech Mahindra - Bangalore

(2023-01)

• Delivered high-quality customer support for the Narayana Health process, addressing patient inquiries, appointment scheduling, and service coordination through calls
• Proficient in Excel and Google sheets scheduling shifts and optimizing workforce
• Preparing reports and analyzing data maintaining SL (Service Level) reducing AHT and ACW real time monitoring the queue and optimizing operations for maximum efficiency
• Respond promptly to inbound and outbound calls, addressing customer queries effectively
• Identify customer needs, clarify information, and provide solutions or alternatives to resolve issues efficiently
• Escalate unresolved issues to appropriate departments and follow up to ensure resolution

Customer Support - Licious - Bangalore

(2022-01 - 2023-12)

• Respond promptly to inbound and outbound calls, addressing customer queries effectively
• Identify customer needs, clarify information, and provide solutions or alternatives to resolve issues efficiently
• Escalate unresolved issues to appropriate departments and follow up to ensure resolution

BCOM - Commerce - Kairalee Niketan Golden Jubilee Degree College (2017-01 - 2020-12)

Higher Secondary (12th Science) - Science - PU College (2015-01 - 2017-12)

Secondary Education (10th) - New Oxford English Medium School (2014-01 - 2015-12)