Veno Bharathi
Customer Service Representative
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About
I am Veno Bharathi from chennai.I worked at HCL Technologies from February 2022 to December 2023 as a Customer Service Representative.My role involved handling international claims and denials management for Durable Medical Equipment under the provider side. I also worked on improving customer experience by designing loyalty programs and service procedures that boosted customer satisfaction and retention.I am a quick learner, team-oriented, and always ready to take on new challenges. I’m now looking for an opportunity where I can apply my technical and communication skills to contribute effectively to the growth of the company.
Experience
- Working on Denials Management
- Provider side- Durable Medical Equipment
- International Claims Verification
- Developed and implemented a customer loyalty program that resulted in 90% increase in customers.
- Implemented a customer loyalty program that increased customer retention by 80%
- Developed customer service scripts and procedure that improved customer service consistency & quality
- Tool used: MS Excel, O365, Ms Form, Active Directory
Education
MSC Computer Science
Periyar E.V.R College(Autonomous) - Trichy
Year: 2019-2021; Percentage: 76.70%
Board/University:Bharathidasan University
BSC Computer Science
Cauvery College For Women - Trichy
Year: 2016-2019 ; Percentage: 74.54%
Board/University: Bharathidasan University
HSC
Little Flower Girl Hr. Sec. School - Manapparai, Trichy
Year: 2016 ; Percentage: 71.08%
Board/University: State Board
SSLC
Little Flower Girls Hr. Sec. School - Manapparai, Trichy
Year: 2014 ; Percentage : 79.4%
