Veno Bharathi

I am Veno Bharathi from chennai.I worked at HCL Technologies from February 2022 to December 2023 as a Customer Service Representative.My role involved handling international claims and denials management for Durable Medical Equipment under the provider side. I also worked on improving customer experience by designing loyalty programs and service procedures that boosted customer satisfaction and retention.I am a quick learner, team-oriented, and always ready to take on new challenges. I’m now looking for an opportunity where I can apply my technical and communication skills to contribute effectively to the growth of the company.

• Working on Denials Management
• Provider side- Durable Medical Equipment
• International Claims Verification
• Developed and implemented a customer loyalty program that resulted in 90% increase in customers.
• Implemented a customer loyalty program that increased customer retention by 80%
• Developed customer service scripts and procedure that improved customer service consistency & quality
• Tool used: MS Excel, O365, Ms Form, Active Directory

MSC Computer Science

Periyar E.V.R College(Autonomous) - Trichy

Year: 2019-2021; Percentage: 76.70%

Board/University:Bharathidasan University

BSC Computer Science

Cauvery College For Women - Trichy

Year: 2016-2019 ; Percentage: 74.54%

Board/University: Bharathidasan University

HSC

Little Flower Girl Hr. Sec. School - Manapparai, Trichy

Year: 2016 ; Percentage: 71.08%

Board/University: State Board

SSLC

Little Flower Girls Hr. Sec. School - Manapparai, Trichy

Year: 2014 ; Percentage : 79.4%

Board/University: State Board