Victoria Priya

To obtain a challenging position in a forward-thinking organization where I can apply my skills and knowledge effectively, contribute to the organization's success, and grow both personally and professionally in a dynamic environment.

Information Process Enabler at Tata Consultancy Services (2025-05 – Present)

• Specialist in debit card automated clearing house transaction fees, Check fraud transaction fees.
• Research and Scrutinize complex transaction and referrals to prevent and detect financial crimes activities, policy violation and suspicious situations with low to high risk.
• Conducting consistent brainstorming sessions with team members to ensure process efficient and effectiveness
• Analyzing potential or known dollar loss or risk claims with customer suspects related to check fraud and online wire transfer.
• Collaborating with automation team to ensure automated steps are in align with process updates as per business policy and association guidelines.
• Escalate potential processing problems and data integrity issues to mitigate the risks, quality assurance audit to avoid risk and maintain quality in accordance with Regulations – E.
• Constructive feedback shared to team member on quality performance and appropriate action plans introduced.
• Received an opportunity to get trained directly from onshore partners and direct connect with stakeholder to fulfill the needs.
• Handling Fraud Visa Debit Card Claims and monitor fraudulent activities in the customer's account
• Determining and resolving customer's disputes as per the Regulation E guidelines analyzing all types of fees charged in disputed debit card transactions.
• Proven successful working model within tight deadlines and achieving 100% production.
• Achieved productivity more than the target without compromising on the quality.

B.COM BPS – Karpagam Academy of Higher Education (2022 – 2025)

HSC – Alvernia Mat.Hr.Sec.School (2022)

SSLC – Alvernia Mat.Hr.Sec. School (2020)