Vidhi Raval

A Product Owner with a leadership style rooted in clarity, accountability, and strategic thinking. Known for driving product direction, aligning teams around a unified vision, and ensuring that each release delivers meaningful business impact. Driving strong foundation across the full product lifecycle, starting from application support and configuration management to project delivery and product strategy.

Experienced in shaping roadmaps, guiding cross-functional teams, and creating structures that enable efficient execution. Strong emphasis on product governance, stakeholder alignment, and transparent decision-making — ensuring that priorities stay clear and outcomes stay measurable. Passionate about building a culture of continuous improvement, where teams feel empowered, communication flows openly, and challenges are approached with a solution-first mindset.

Committed to delivering high-quality digital products that create value, strengthen user trust, and support long-term organizational growth.

Product Owner at SSTech System (2024-09 – Present)

Led development of multi-tenant logistics and delivery SaaS platform for comprehensive order and operational management.

• Led development of multi-tenant logistics and delivery SaaS platform for comprehensive order and operational management
• Defined product vision, roadmap, and backlog prioritization aligned with business and client objectives
• Built scalable architecture supporting role-based access in a multi-company model
• Collaborated with engineering teams on Node.js, React, and mobile application ecosystem
• Integrated features including real-time tracking, notifications, analytics, and payment workflows
• Leveraged AI tools to enhance requirement documentation, solutioning, and decision-making processes
• Ensured smooth Agile execution through effective sprint planning, grooming, and release cycles

Project Manager at Rysun Labs Pvt. Ltd. (2021-12 – 2024-07)

Managed delivery of enterprise web and mobile solutions using .NET, Angular, Kotlin, and Swift.

• Managed delivery of enterprise web and mobile solutions using .NET, Angular, Kotlin, and Swift
• Led migration of legacy systems to modern Angular architecture with API restructuring
• Implemented MVVM architecture to enhance system scalability and maintainability
• Acted as liaison between business and tech teams for requirements translation and execution
• Drove risk mitigation strategies to improve operational efficiency across projects
• Oversaw cross-functional teams to ensure timely delivery and adherence to quality standards
• Developed no-code/low-code CMS platform enabling businesses to digitize processes into applications

Configuration Specialist at Rysun Labs Pvt. Ltd. (2021-09 – 2022-11)

Configured applications using no-code platforms to align with business requirements.

• Configured applications using no-code platforms to align with business requirements
• Led CMS team to ensure deliverables met business needs and quality standards
• Assisted development teams in addressing client-facing issues and feature requests
• Facilitated solution development based on stakeholder expectations and project roadmap
• Managed internal and external stakeholder communications and reporting activities
• Established strong rapport with cross-functional teams to sustain project momentum

Application Support Engineer at AGS Transact Technologies (2017-06 – 2019-09)

Provided L1/L2 application support for 17+ retail operations applications across major chains.

• Provided L1/L2 application support for 17+ retail operations applications across major chains
• Handled incident management and ticket resolution, ensuring adherence to SLAs
• Troubleshot POS application issues using SQL queries and Linux commands for swift recovery
• Coordinated with technical teams to identify root causes and implement permanent solutions
• Managed direct communications with store-level stakeholders to minimize operational disruption
• Supported real-time transaction systems, ensuring smooth billing continuity in high-volume environments
• Facilitated store reconciliation and transaction processing for effective retail operations

B.E in Computer Engineering – Sal College of Engineering (2017-06)

Diploma in Computer Engineering – Government Polytechnic For Girls (2014-07)