Vidhya Vidhya

Result-oriented professional with over four years of comprehensive experience in Customer Support, Outbound Sales, and Quality Assurance. As a BCA graduate, I possess a strong technical foundation complemented by expertise in lead generation, process compliance, and call auditing. I am a multilingual communicator, fluent in English, Kannada, Telugu, and Tamil, with a proven track record of exceeding sales targets and enhancing agent performance through structured feedback.

Seeking to leverage my analytical and interpersonal skills to contribute to a dynamic organization.

Quality Analyst (QC) - Giri Trading Pvt Ltd - Chennai

(2024-12)

• Evaluate call quality against established parameters to ensure process compliance.
• Deliver detailed feedback and coaching to agents to drive performance improvements.
• Generate comprehensive weekly and monthly quality reports for management.
• Conduct training sessions to update staff on product knowledge and process changes.

Quality Verifier - Alldigi Tech Limited - Bengaluru

(2023-09 - 2024-03)

• Audited customer interactions to ensure adherence to compliance and regulatory standards.
• Scored calls based on predefined metrics and identified areas for process improvement.
• Mitigated risks by identifying miss-selling behaviors and providing corrective feedback.

Operations Executive - Finnovation Tech Solutions Pvt Ltd - Bengaluru

(2022-03 - 2022-12)

• Coordinated task allocation and monitored team productivity to meet operational deadlines.
• Facilitated pre-processing training for new employees to ensure smooth onboarding.
• Verified loan applications to maintain high data accuracy and documentation standards.

Senior Customer Care Executive - Alldigi Tech Limited - Bengaluru

(2019-01 - 2021-08)

• Executed outbound calls for the promotion and sale of Card Protection Plans (CPP).
• Achieved and maintained consistent top-performer status by exceeding monthly sales targets.
• Utilized multilingual skills to build rapport and effectively close sales with a diverse customer base.

Bachelor of Computer Applications - BCA - Tagore College of Arts and Science (2018)