Executive Assistant to Chief Executive Officer at SkillCircle (2024-07 – 2026-06)
- Manage the daily planning and schedule for Shivam Ahuja, Founder and CEO, including email correspondence, calendar coordination, and travel arrangements (domestic and international).
- Oversee comprehensive data management through various sheets (sales, expenses, onboarding), ensuring accuracy, confidentiality, and timely data analysis.
- Prepare work reports, pitch decks, company profiles, and presentations to support internal decision-making and external communications.
- Coordinate and execute event management activities, from planning to on-site coordination, supporting both internal and external events.
- Address and resolve student grievances, reinforcing SkillCircle's commitment to a quality hybrid education experience.
- Coordinate with partners and stakeholders to facilitate collaborations and support franchise development and campus expansion initiatives.
- Lead branding and marketing efforts for newly launched campuses, contributing to SkillCircle's growing market presence.
- Execute end-to-end administrative operations, including hiring processes, documentation, and management of internal teams and external partnerships.
- Manage billing and financial planning tasks to ensure smooth financial operations and reporting.
- Serve as the primary liaison for personal assistance tasks, including coordination related to the CEO's mother, demonstrating high trust and discretion.
Executive Assistant at Maatya Advisory Services (2023-10 – 2024-03)
- Supported and managed international clients across the US, UK, and Canada, ensuring smooth communication, service delivery, and timely execution of tasks.
- Handled daily operational and administrative responsibilities for both client portfolios and internal office management.
- Coordinated domestic and international travel arrangements for leadership and clients, including itinerary planning and logistics.
- Managed billing processes and assisted in financial planning and reporting to ensure accuracy and transparency.
- Oversaw event planning and coordination for virtual and in-person client and internal meetings.
- Maintained and regularly operated project and communication tools such as Slack, Monday.com, Asana, ClickUp, and others.
- Successfully handled 3–4 client accounts simultaneously, maintaining quality output and meeting all deadlines.
- Created and managed documentation for operational processes, client onboarding, internal policies, and project tracking.
- Contributed to the strategic growth of the company by actively participating in business development and process improvement initiatives.
Operations Manager at Edu Verticals, Narsee Monjee Institute of Management Studies AEP (2022-01 – 2023-06)
- Led and managed a team of education counselors, consistently achieving weekly enrollment targets.
- Provided personalized one-on-one counseling to prospective candidates for the NMIMS Distance MBA program, nurturing leads and following up to conversion.
- Maintained and updated Salesforce CRM daily, ensuring accurate tracking of leads and communication history.
- Strategized and executed lead generation campaigns to boost student acquisition.
- Ensured regulatory compliance through regular process audits and quality checks.
- Tracked and analyzed sales performance data to optimize customer service operations.
- Generated detailed reports and dashboards using Excel and Salesforce for management review.
- Conducted business analysis to evaluate key performance drivers, presenting findings in actionable presentations.
- Identified operational inefficiencies through gap analysis and implemented practical, cost-effective solutions.
- Performed competitor benchmarking to uncover savings opportunities and improve service offerings.
- Monitored market trends to assess strategic positioning and refine competitive strategies.
- Analyzed sales pipelines, open orders, and backlog data to support informed decision-making for the sales team.
- Introduced new practices and systems to reduce turnaround time and increase process efficiency.
- Led daily brainstorming sessions to foster innovation and continuous improvement across departments.
- Drove process improvements that contributed to organizational growth and cultural transformation.
Sales and Marketing Executive at VM Food Processing and Packaging Machines (2021-07 – 2021-12)
- Maintained outstanding customer relationships by providing excellent support and solving queries both over the phone and in person.
- Created performance reports on sales, customers, purchases, awareness, and other growth metrics to identify targets met and set new goals for growth.
- Developed short-term and long-term goals with a team to build brand, improve rankings, and drive business success.
- Registered customer information on database and responded to customer queries to provide information about product specifications and uses, delivering smooth and positive communication.
