Vidya Arasu

Detail-oriented Healthcare Revenue Cycle Management professional with over 7 years of experience in US healthcare billing, specializing in DME and end-to-end RCM operations. Proven expertise as a Subject Matter Expert (SME) in driving process improvements, managing client SLAs, mentoring teams, and delivering accurate operational reports. Strong analytical management skills with a consistent record of quality and productivity excellence.

Subject Matter Expert (SME) - Access Healthcare

(2018-04 - 2024-04)

• Periodically extract and analyze AR aging reports from client tools and prepare action plans aligned with client SLAs.
• Handled end-to-end billing activities including rejections, payment posting, denials management, adjustments (rebills/non-rebills), documentation verification and credits/refunds.
• Conducted internal quality audits, analyzed consolidated reports, and identified trends to reduce recurring denials and errors.
• Served as a trainer and mentor for new hires and existing team members, ensuring adherence to billing guidelines and process standards.
• Assigned tasks to team members based on client priorities and SLA requirements.
• Continuously monitored team performance and motivated team members to achieve targets without compromising quality or turnaround time.

Senior Process Associate - Emed Billing Services Pvt. Ltd.

(2017-03 - 2018-03)

• Handled end-to-end billing activities including rejections, payment posting, denials management and documentation verification.

Process Associate – US Healthcare - AGS Health

(2014-11 - 2016-08)

• Provided end-to-end Revenue Cycle Management services to US healthcare providers in compliance with payer and regulatory guidelines.
• Supported claim generation, AR follow-up, denial resolution, and collections to maximize reimbursements.

Bachelor of Engineering - Electrical & Electronics Engineering - SRM Easwari Engineering College, Ramapuram, Chennai (2014)

Diploma - Electronics & Communication Engineering - Murugappa Polytechnic College, Avadi, Chennai (2011)