Vignesh K

Client-facing Operations & Business Development professional with 5+ years across hospitality, mobility, banking/lending, and consumer-tech. Currently manage end-to-end operational excellence for multi-property portfolios at OYO — OTA listings, audits, issue resolution, and guest satisfaction through customer-focused solutions. Proven track record in territory management, partner acquisition, stakeholder relationships, and target-driven sales.

Skilled in P&L ownership, team leadership, escalations handling, and data-driven process optimization to grow market presence.

Relationship Manager at OYO Hotels and Homes Pvt. Ltd. (PRISM) (2024-07 – Present)

• Managed end-to-end multi-property operations for multiple hospitality properties while building strong relationships with property owners and operators.
• Achieved 80% prepaid booking compliance by implementing a proactive guest communication process.
• Improved OTA ratings through structured guest review collection and customer-focused resolution of guest concerns.
• Conducted regular property audits and monitored corrective actions to ensure operational excellence and compliance standards.
• Coordinated with cross-functional teams to resolve operational challenges across maintenance, housekeeping, and service delivery.
• Trained property staff on PMS usage and front-office operations to improve efficiency.
• Monitored occupancy, revenue, and guest satisfaction metrics to achieve business targets.
• Ensured smooth guest check-ins and maintained high service standards across assigned properties.

Sales Officer at Bajaj Finserv Pvt. Ltd. (2022-08-09 – 2024-07-02)

• Generated new customer leads through multiple outreach channels.
• Consistently achieved monthly sales targets across products and services.
• Cross-sold assets and fee-based products to existing and prospective customers.
• Maintained periodic status reports, including daily activity and follow-up logs.

Personal Loan Sales Executive at Kotak Mahindra Bank Pvt. Ltd. (2022-01-13 – 2022-06-03)

• Interviewed loan applicants to assess financial eligibility and feasibility of granting loans.
• Evaluated creditworthiness by processing applications and documentation within defined limits.
• Calculated applicable ratios and metrics to structure appropriate debt repayment plans.
• Communicated approval/rejection decisions to clients with clear justification.
• Completed loan contracts and advised clients on policies and restrictions.

B.Com in Bank Management – Guru Nanak College, Velachery (Autonomous) (2018)

HSC – Govt. Model Higher Secondary School, Saidapet, Chennai (2015)

SSLC – Govt. Model Higher Secondary School, Saidapet, Chennai (2013)