Customer Service Collections Representative - Mphasis - Bangalore, IN
(2025-01)
- Handled account inquiries, providing clear payment options and resolving customer concerns.
- Developed effective payment plans, enhancing customer satisfaction and reducing outstanding debts.
- Collaborated with cross-functional teams to improve service delivery and streamline processes.
- Educated customers on credit impacts of non-payment, fostering informed decision-making.
- Generated reports on productivity and attendance, providing insights for workforce optimization.
Workforce Real Time Analyst - Alorica - Bangalore, IN
(2024-02 - 2024-12)
- Optimized real-time performance metrics for a global client base.
- Collaborated with cross-functional teams for agent performance tracking.
- Developed reports on employee productivity, overtime utilization, and attendance trends.
- Maintained records of employee absences and tardiness.
- Provided data-driven staffing strategies and operational efficiencies.
- Utilized Excel tools for data analysis and performance insights.
- Identified potential risks and proposed mitigation solutions.
- Monitored real-time data to ensure optimal workforce scheduling.
Customer Service Representative - Alorica - Bangalore, IN
(2022-10 - 2024-02)
- Managed customer inquiries, ensuring quick and efficient responses to improve satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Extracted insights from customer feedback and data, contributing to improved service processes.
- Coordinated with internal teams to ensure alignment and delivery of high-quality service.
- Bettered customer experience by delivering reliable responses to customer queries.
- Updated the ticketing tool with accurate customer concerns and helpful feedback.
- Committed to providing product information in a helpful and informative manner.
Customer Service Representative - Fresh to home - Ban, IN
(2022-05 - 2022-10)
- Bettered customer experience by delivering reliable responses to customer queries.
- Updated the ticketing tool with accurate customer concerns and helpful feedback.
- Committed to providing product information in a helpful and informative manner.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues, etc.
