Desktop Support Engineer
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I am Vijayakumar from Madurai. I have completed my diploma and graduation from KLN College. I have 3.3 years experience with Desktop Support Engineer in IT Industry.
Scoop Technology – Bangalore
DESKTOP SUPPORT ENGINEER February 2020 – June 2022
Responsible for supporting the company's SME clients at all levels as part of a helpdesk team. Ensuring that all hardware and software is configured and installed correctly.
➢ Provided first-level technical support to end-users, responding to inquiries via phone, email, and ticketing system.
➢ Diagnosed and resolved hardware and software issues, including troubleshooting network connectivity problems.
➢ Assisted users with account management, password resets, and application support.
➢ Followed ITIL incident management processes to log, track, and escalate incident when necessary.
➢ Collaborated with team members to identify and implement process improvements to enhance the service desk experience for users.
➢ Maintained accurate documentation of support activities and knowledge base articles.
➢ Conducted user training sessions to improve end-user understanding of IT systems and applications.
➢ Assisted in the setup and configuration of workstations and peripherals.
➢ Provided remote support using remote desktop tools to resolve issues efficiently
Neeyamo Enterprises Software Solutions –Madurai
SERVICE DELIVERY EXECUTIVE March 2018 – February 2019
Responsible for supporting the company at all levels as part of a supporting team.
➢ Training new employees. Assistance with training of staff and compiling procedural documentation. Assisting the network manager with support requests.
➢ Ensure computer hardware is safe & complies with health and safety legislation. Applying patches in accordance with company procedures.
BE (Electrical and Electronics Engineering)
K.L.N. College of Engineering 2012 – 2015
K. L. Nagaswamy Memorial Polytechnic College 2009 – 2011
Sourashtra Boy’s Higher Secondary School 2008 – 2009
Sourashtra Boy’s Higher Secondary School 2006 – 2007
