Vijayakumar Jothiram

Desktop Support Engineer

Talent

Madurai, MaduraiMember since August 28, 2023

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About

I am Vijayakumar from Madurai. I have completed my diploma and graduation from KLN College. I have 3.3 years experience with Desktop Support Engineer in IT Industry.

Experience

Scoop Technology – Bangalore

DESKTOP SUPPORT ENGINEER February 2020 – June 2022

Responsible for supporting the company's SME clients at all levels as part of a helpdesk team. Ensuring that all hardware and software is configured and installed correctly.

Duties

➢ Provided first-level technical support to end-users, responding to inquiries via phone, email, and ticketing system.

➢ Diagnosed and resolved hardware and software issues, including troubleshooting network connectivity problems.

➢ Assisted users with account management, password resets, and application support.

➢ Followed ITIL incident management processes to log, track, and escalate incident when necessary.

➢ Collaborated with team members to identify and implement process improvements to enhance the service desk experience for users.

➢ Maintained accurate documentation of support activities and knowledge base articles.

➢ Conducted user training sessions to improve end-user understanding of IT systems and applications.

➢ Assisted in the setup and configuration of workstations and peripherals.

➢ Provided remote support using remote desktop tools to resolve issues efficiently

Neeyamo Enterprises Software Solutions –Madurai

SERVICE DELIVERY EXECUTIVE March 2018 – February 2019

Responsible for supporting the company at all levels as part of a supporting team.

Duties

➢ Training new employees. Assistance with training of staff and compiling procedural documentation. Assisting the network manager with support requests.

➢ Ensure computer hardware is safe & complies with health and safety legislation. Applying patches in accordance with company procedures.