Finance Manager / Program Manager / Business controllership / Deal Desk Pricing
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Accomplished Finance and Business Operations professional with 20 years 7 months of experience spanning Finance & Accounts, Pricing Strategy, Program Management, and Business Transformation. Proven track record of driving profitability through strategic pricing, financial planning and analysis, project and program management, cash flow optimization, process transformation, and data-driven decision-making. Adept at leading cross-functional and global teams, partnering with senior stakeholders, and delivering operational excellence across diverse geographies.
Program Manager-Finance & Accounts at Vserve E-business Solutions India Pvt Ltd. (2025-03 – 2026-08)
Lead global finance and accounting operations across AP, AR, cash applications, collections, accounting, and bookkeeping, managing a 35-member team, including four leads, across Coimbatore and the Philippines. Drive operational excellence, cost optimization, service delivery, and achievement of financial and operational KPIs across multiple client portfolios. Partner with clients and cross-functional stakeholders on governance, operating models, pricing, resource planning, risk management, and service performance.
Lead end-to-end program delivery, finance system implementations, process transformation, automation, and change management initiatives. Drive continuous improvement through standardization, automation, controls enhancement, and data-driven decision-making, improving efficiency, scalability, service quality, and client satisfaction.
Senior Advisor - Finance/Sales Operation Controller for India Government GTM at Dell International Services India Private Limited (Dell Technologies) (2022-02 – 2022-08)
Led strategic financial operations and risk management for Dell India's public sector business, enhancing governance and financial accuracy. Drove business metric strategies and operational cadences, significantly impacting decision-making and financial health. Engage in Business Strategy, provide business insights on the Sales plans to the Inside & Outside Sales team and the Leader.
Managed operational excellence and compliance for a team of over 100 sales professionals, ensuring alignment with corporate standards and Key Performance Indicators. Developed strategic insights to drive business strategy.
Advisor - Special Pricing Lead for CSG Vertical at Dell International Services India Private Limited (Dell Technologies) (2017-11 – 2022-01)
Led the Special Pricing function for the India and ANZ regions, driving pricing strategy, financial modeling, and commercial structuring for strategic deals to optimize revenue, profitability, and market share. Partnered with Sales, Finance, Marketing, Legal, and Operations throughout the deal lifecycle, from bid qualification to contract negotiation and governance, while ensuring financial viability, risk mitigation, and compliance. Spearheaded pricing transformation initiatives through automation, analytics, executive deal governance, and performance dashboards, achieving 50% auto-decisioning for over 20,000 deals per quarter.
Led pricing optimization during supply chain constraints, contributing to India's recognition as the global "Best of Breed" in 2021 for revenue, profitability, and market share. Drove the development of pricing tools, competitive simulations, and business intelligence solutions, leveraging Salesforce, CPQ, Gii SmartQuote, and pricing analytics platforms, while collaborating on global pricing transformation projects in Singapore and Xiamen, China.
Senior Analyst - FP&A for Worldwide Services Tech Support Business at Dell International Services India Private Limited (Dell Technologies) (2015-10 – 2017-10)
Provided critical financial support and analysis for budgeting, planning, and operational finance, standardizing processes across regions Led cost center management, forecasting, and variance analysis, improving financial forecasting accuracy and resource allocation.
Worldwide- WW Tech support Organizational Initiatives.
Analyst - Services Accounting at Dell International Services India Private Limited (Dell Technologies) (2013-08 – 2015-09)
Managed end-to-end bank accounting processes, AP- Accounts Payable, AR- Accounts Receivable books for Dell India, ensuring compliance with internal controls and external regulations. Prepared detailed financial reports and reconciliations, Statutory audits, IT Audits and Operational assessments. Book keeping as per GAAP – Generally Accepted Accounting Principles, Accounting Standards and Internal Controls. Interact with Collection team on outstanding Invoices for Write off, MRL, MAP issues.
Associate - Global Financial Services at Dell International Services India Private Limited (Dell Technologies) (2007-01 – 2013-07)
Reducing the Days Sales Outstanding by maintaining Cash book appropriately through appropriate Cash application, Refunds and Chargebacks accounting. Set daily target for associates and track their daily deliverables like maintenance of SLA. SPOC for SOX audit (Sarbanes-Oxley Act) Reconcile AR Bank Accounts and upload the same in Financial Data Mart in SharePoint (Global data base).
Flux analysis – for difference in the GL balance between two different quarters Maintain and track error report and Open items report. Approve/ reject refunds initiated by team members from Dell Trading bank account to customer's bank account directly upon analyzing customer's eligibility. Standardizing the process and removing non value add works.
Proactively resolve issues in refunds by liaising with banks, treasury and internal Stake holders and awarded for the Project management. The overall performance improved the Cash Conversion Cycle of the Dell Trade books.
Care and Operations Executive at AIRCEL Limited (2004-12 – 2006-06)
Handling customer enquiries, providing resolution and corporate retention with Escalation handling. Reporting from CRM, Retention Analysis.
Audit & Accounting Assistant at N.C. Rajagopal & co. (2001-06 – 2003-07)
Financials Preparation, Income Computation and Return filing. Liaising with IT Dept. Preparation of grounds of appeal on an assessment order. Consultancy support on direct tax and Indirect tax.
Audits, Statutory audits, Tax Audit Report under Income tax Act
Master in Corporate Secretaryship – Alagappa University (2003-06)
Bachelor in Commerce – Periyar University (2001-05)
