Front Office Manager - Hotel T2 Beacon (The Fern Hotels and Resorts)
(2018-08)
- Update availability of all distribution channels like GDS, OTA and Web booking systems.
- Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
- Ensuring the Front Desk provides a professional and friendly service for customers.
- Dealing with Emergencies when they arise and planning staff Roaster.
- Schedules and conducts regular Front office Communication Meeting, Ensures discussions planning for the department.
- Communicates with other department: Housekeeping, Maintenance, Banquets to ensure any outstanding guest issues have been resolved.
- Responsible to monitor record like MIS, Revenue Report.
Sr. Duty Manager - Hotel Comfort Inn Heritage (Choice Hotels)
(2015-09 - 2018-03)
- Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest's.
- Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
- Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
- Handling Guests complaints and ensuring they are attended to properly
- Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
- Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
- Checking RED ALERT report, High balance /Over credit report
- Take around of the following areas:-Back Office, Bell Desk, Lounge, Porch area, Business center
- Authorizes charges to be made for late departures and/or compliments on them.
- Assigns and Approves Duty roster for all Front desk staffs.
- Ensuring the Front Desk provides a professional and friendly service for customers.
Duty Manager - Hotel Radisson Mumbai Goregaon
(2013-05 - 2015-08)
- Handling Guests complaints and ensuring they are attended to properly
- Meeting and facilitating V.I.P's on check in
- Rectifying the Guest registration cards
- Checking and following up on resident Guests check out
- Checking and following up on Guest billing
- Solving HKD discrepancies
- Attending to Guest requirements for Doctor or Medical assistance
- Checking RED ALERT report, High balance /Over credit report
- Make crew / group movements and airport transfer movement of Free Individual Traveler's/ corporate clients
- Update self with V.I.P'S in house/expected, their room blockings, rate, billing, amenities any other special instructions
- Take around of the following areas:-Back Office, Bell Desk, Lounge, Porch area, Business center
- Directs all activities of the Front Office and communicates with other departments to ensure complete guest and associate satisfaction.
- Responsible for maintaining the smooth and efficient running department and ensuring Guest satisfaction.
- Ensure that all department decision and actions produce the highest level of guest satisfaction in accordance.
- Ensuring the Front Desk provides a professional and friendly service for customers.
- Dealing with Emergencies when they arise and planning staff Roaster.
Reservation & Duty Manager - ST. Laurn Business Hotel, Pune
(2012-09 - 2013-05)
- Update availability of all distribution channels like GDS, OTA and Web booking systems.
- Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
- Ensuring the Front Desk provides a professional and friendly service for customers.
- Dealing with Emergencies when they arise and planning staff Roaster.
- Schedules and conducts regular Front office Communication Meeting, Ensures discussions planning for the department.
- Communicates with other department: Housekeeping, Maintenance, Banquets to ensure any outstanding guest issues have been resolved.
- Responsible to play a Role of MOD week once.
- Responsible to monitor record like MIS, Revenue Report.
Duty Manager - Hotel Kohinoor Elite, Mumbai
(2011-11 - 2012-09)
- Take handover from previous shift, inventory of tickets, credit card charge slips, envelopes, keys and any other important items
- Checking staffing in all front office areas
- Checking availability of vehicles (coaches/cars) for the entire day's movement's
- Co-ordinate crew blocking with reception and housekeeping
- Ensure "C" forms are dispatched by 0700hrs to the C form office
- Action HKD occupancy report
- Check shift registration cards
- In case of a plus position call up and tourist counters
- Log in GM's log book all irregularities reported and observed and all Guest complaints
- Check and authorize allowances passed, paid outs and hotel account voucher made
- Conduct and attend reception and bell desk briefing on a daily basis
- Make hand over for the next shift
Duty Manager - Hotel Yogi Executive, Navi Mumbai
(2009-02 - 2011-11)
- Managing team and Making sure the Front Desk Offers a warm regards welcome and speedy, efficient check in and check-out.
- Handling Guests complaints and ensuring they are attended to properly
- Directs all activities of the front office and communicates with other departments to ensure complete guest & associates Satisfaction.
- Handling billing queries on Guest check out
- Checking the night room charge reports
- Update self with V.I.P'S in house/expected, their room blockings, rate, billing, amenities any other special instructions
- Take around of the following areas:-Back Office, Bell Desk, Lounge, Porch area, Business center.
- Controlling the airline crew and guest transfers to the airport
- Coordinating with the airport
Front Office Executive - Hotel City Palace, Mumbai
(2006-02 - 2009-01)
- Handling Check-in and Check-out Procedures.
- Maintaining comment cards.
- Handling Clients and Visitors with efficiency and courtesy.
- Handling on line and telephonic Reservation and Reverting Back, efficiency and courtesy.
- Resolving clients and Guest queries and dealing efficiently and professionally.
