Vikas Kumar

Customer-focused professional with over 5+ years of experience across banking and health insurance domains. Proven expertise in policy servicing, customer relationship management, operational coordination, and compliance. Recognized for strong communication skills, problem-solving ability, and commitment to delivering high-quality service.

Unit Manager - Manipal Cigna Health Insurance

(2025-10 - 2026-04)

• Manage end-to-end health insurance policy operations including issuance, endorsements, renewals, and documentation.
• Address customer queries and complaints efficiently to ensure high satisfaction levels.
• Coordinate with internal departments to ensure seamless processing of cases.
• Maintain accurate records while ensuring adherence to company policies and regulatory guidelines.

Sales & Servicing Engineer - HDFC Bank Pvt. Ltd. (Delhi) - Delhi

(2022-08 - 2025-08)

• Installed, serviced, and maintained POS machines across client locations.
• Ensured compliance with bank standards and service-level agreements.

Branch Relation Executive - Bank of Baroda Credit card (Delhi) - Delhi

(2021-01 - 2022-07)

• Assisted customers with banking services and ensured smooth branch operations.
• Trained and guided Customer Relationship Executives (CREs) to improve productivity.
• Ensured adherence to operational procedures and compliance requirements.

Customer Relation Executive - SBI Credit card (Delhi) - Delhi

(2019-06 - 2020-12)

• Delivered front-line customer support while collaborating with internal teams.
• Developed comprehensive understanding of banking products and operational workflows.

B.A. - Hindi Hons. - Ramjas College, Delhi University (2014 - 2017)

Senior Secondary - CBSE – Govt Boys School (2014 - 2014)

Secondary - CBSE – Govt Boys School (2012 - 2012)