Vikas Samanta

Experienced Retail Sales Professional with 10+ years of experience in laptop, mobile, and consumer electronics sales. Skilled in customer handling, product demonstrations, store operations, inventory management, and achieving sales targets. Strong knowledge of laptops, computer hardware, and technical troubleshooting with a focus on delivering excellent customer service.

Sales & Technical Support Executive at VT TECH (2024-06 – Present)

• Manage sales of laptops, gaming desktops, peripherals, and accessories.
• Provide technical guidance on processors, RAM, SSDs, graphics cards, and system performance.
• Diagnose and troubleshoot hardware and software issues.
• Recommend customized solutions based on customer usage and budget.
• Manage billing, inventory, customer follow-ups, and after-sales support.

Sales Executive at OPPO Mobiles (2019-01 – 2024-05)

• Consistently achieved monthly sales targets through consultative selling.
• Conducted product demonstrations and explained technical features.
• Managed inventory, merchandising, and customer engagement.
• Built strong customer relationships, contributing to repeat business.

Sales Executive at Samsung Mobiles (2016-04 – 2018-12)

• Handled retail sales, customer support, and product promotions.
• Assisted customers with device setup and basic technical troubleshooting.
• Maintained showroom standards and stock accuracy.

Sales & Customer Support Executive at Syska Insurance Mobile (2014-02 – 2015-03)

• Managed customer inquiries, product presentations, and follow-up activities.
• Supported daily sales operations and customer service initiatives.

H.S.C. – Mumbai University