Vikas Singh

Salesforce Technical Architect with 19+ years in IT and 13+ years in Salesforce, delivering enterprise-grade solutions, scalable architectures, and seamless integrations for global clients. Proficient in Apex, Lightning Web Components (LWC), REST/SOAP APIs, Agentforce, and Salesforce automation to drive business transformation. Proven expertise in reducing operational costs, optimizing performance, and improving user adoption through innovative problem-solving.

Salesforce Technical Architect at Emids Technologies Pvt Ltd (2019-08 – Present)

• Led Salesforce implementation for 50+ users, increasing operational efficiency by 25%.
• Designed custom Lightning components and automated workflows, reducing manual processes by 30%.
• Integrated Salesforce with third-party systems, streamlining data flow and reducing errors by 30%.
• Conducted unit testing, validation, and debugging, improving system stability by 15%.
• Implemented Agentforce-based AI agents using Einstein AI, Flow, and Prompt Builder to automate workflows.
• Provided user training and boosted adoption rates by 20%.

Lead Consultant at ITC InfoTech (2018-08 – 2019-08)

• Designed enterprise Salesforce solutions, enhancing client engagement by 15%.
• Led cross-functional teams in integrating Salesforce with multiple applications.
• Ensured successful deployments by optimizing project timelines and solution strategies.

Package Solution Consultant at IBM India Pvt Ltd (2014-07 – 2018-08)

• Developed and optimized Salesforce workflows, improving operational efficiency by 20%.
• Automated business processes, reducing manual workload by 30%.
• Implemented proactive system monitoring, cutting downtime by 10%.

Lead Consultant at HCL Technologies Pvt Ltd (2010-01 – 2014-04)

• Spearheaded Salesforce implementation projects for enterprise clients.
• Optimized system architecture, improving scalability by 15%.
• Led cross-functional teams, ensuring on-time and budget-friendly project delivery.

Software Engineer at vAngelz Technologies Pvt Ltd (2007-12 – 2010-01)

• Developed and customized applications using MS Dot Net, and declarative tools.
• Participated in requirements gathering, solution design, and sprint planning with clients and stakeholders.
• Integrated third-party systems with MS.Net using REST/SOAP APIs.
• Conducted unit testing and supported QA/UAT cycles to ensure defect-free delivery.
• Created technical documentation and contributed to knowledge-sharing within the team.

Programmer at MPS Software Pvt Ltd (2007-04 – 2007-12)

• Wrote and optimized code for business logic components in MS.Net.
• Supported data migration and validation efforts during Project implementations.
• Participated in daily scrum meetings and sprint retrospectives as part of the agile team.

Assistant Software Engineer at Mushroom Softech Pvt Ltd (2006-10 – 2007-04)

• Supported senior developers in implementing Project Requirement business solutions.
• Conducted testing and debugging of assigned modules to ensure smooth functionality.
• Contributed to UI design using Visualforce pages and custom components.
• Maintained logs, tracked bugs, and followed up on resolutions.

Software Developer at AS Horizon services Pvt Ltd (2005-02 – 2006-10)

• Built and enhanced workflows, reports, dashboards, and automation tools.
• Developed triggers, batch jobs, and scheduled classes as per project needs.
• Supported documentation and end-user training for delivered features.
• Collaborated closely with QA and functional teams to address issues and align with business goals.

Master of Computer Applications in MCA – Uttar Pradesh Technical University (2001-07 – 2004-07)

Bachelor of Science in B.Sc. – M.J.P Rohilkhand University (1997-07 – 2000-07)