Vikkikumar S. Lad

Targeting assignments in Customer Service Management, F&B Management and Maintenances Management with an organization of repute preferably in Airline/Hotel industry. Offering over 10 years of experience as operation executive in housekeeping and service industry. Maintained customer satisfaction, covering all categories such as friendliness, efficiency, helpfulness, and knowledgeability.

Co-operate, coordinate, and communicate closely with other internal departments as required. Interact with suppliers, contractors, and other service providers as required. Ensure compliance to all policies and procedures.

Control and maintain the standard, storage and use of all equipment and the venue.

SITE MANAGER - CSP Maintenance Pte Ltd - Nus Hall, Kentridge, Singapore

(2023-11 - 2025-11)

• Manage to planning 50 over staffs, staffing and scheduling
• Maintaining sanitation standard in public areas and monitoring safety
• Need to handle client issues
• Delivering superior cleaning service and maximizing client satisfaction
• Responding efficiently and accurately to management complaints

OPARATION EXECUTIVE - CSP Maintenance Pte Ltd - Singapore Cruise Center, Singapore

(2023-06 - 2025-11)

• Manage to planning staff and scheduling
• Maintaining sanitation standard in public areas and monitoring safety
• Need to handle client issues
• Delivering superior cleaning service and maximizing client satisfaction
• Responding efficiently and accurately to management complaints

OPARATION EXECUTIVE - CSP Maintenance Pte Ltd - NUS Hall Zone 4(Business Faculty), Singapore

(2022-06 - 2023-05)

• Manage to planning 35 over staffs and scheduling
• Maintaining sanitation standard in public areas and monitoring safety
• Need to handle client issues
• Delivering superior cleaning service and maximizing client satisfaction
• Responding efficiently and accurately to management complaints

OPERATION EXECUTIVE - CSP Maintenance Pte Ltd - Genting Hotel, Singapore

(2020-09 - 2022-08)

• Manage to planning staff and scheduling
• Maintaining sanitation standard in public areas and monitoring safety
• Need to handle client issues
• Delivering superior cleaning service and maximizing client satisfaction
• Responding efficiently and accurately to management complaints

OPERATION EXECUTIVE IN HOUSEKEEPING - CSP Maintenance Pte Ltd - Resort World Sentosa, Singapore

(2019-09 - 2020-08)

• Manage to planning 50 over staffs, staffing and scheduling
• Maintaining sanitation standard in public areas and monitoring safety
• Need to handle client issues
• Delivering superior cleaning service and maximizing client satisfaction
• Responding efficiently and accurately to management complaints

OPERATION SUPERVISOR - Avon Services Pte Ltd - Singapore

(2017-12 - 2018-10)

Identifying current and prospective customer needs and determining appropriate solutions to resolve all issues and concerns as well as qualify leads and explains type of service or product offered that may be beneficial

• Striving to meet defined metrics for productivity, quality, and customer queries and difficulties

OPERATION SUPERVISOR - Talent Touch Pte Ltd - Singapore

(2014-05 - 2017-11)

• Assist the passengers, understand the need and requirement of customer and fulfill them in a polite and professional manner
• Deliver excellent customer service and maintain a high standard of customer management
• Manage and maintain employee personnel & training files
• Resolve customer complaints about food quality or service

CUSTOMER SERVICE EXECUTIVE - Business Allianze Service (BAS) - Singapore

(2012-10 - 2013-06)

• Assist the passengers understand the need and requirement of customer and fulfill them in a polite and professional manner
• Provide special services to passengers from SAT

TRAINEE (F&B) - Seleter Country Club - Khatib, Singapore

(2011-01 - 2011-06)

SUPERVISOR - Rahul Filaments - Surat, India

(2007-11 - 2009-10)

TRAINEE (QC ANALYST) - Garden Silk Mills (C. P Division) - Surat, India

(2007-03 - 2007-08)

Higher Diploma - Tourism & Hospitality - Stamford Raffles College - Dhobyghat (2012-11 - 2012-11)

Diploma - Tourism & Hospitality Management - Nanyang Institute of Management - Singapore (2010-12 - 2010-12)

B. Sc - Chemistry - V.N.S.G.U (2002-01 - 2005-01)

H.S.C - G.S.H.E.B (2002-04 - 2002-04)

S.S.C - G.S.H.E.B (2000-03 - 2000-03)