Store Manager - Merabo Labs Pvt. Ltd. (Dealshare) - Lucknow, Uttar Pradesh
(2025-07)
- Increased daily orders from 400→650 (+63% growth) through 3 Months BTL campaign.
- Optimized seasonal SKU rotation to prevent dead stock and improve working capital.
- Improved IPP from 150→200.
- Maintained 100% Fill Rate.
- Controlled picker attrition using Incentives & Zero Tolerance on Unplanned Leave.
- Reduced manpower from 24→ 20→16 MP.
- Increased productivity per picker via IPP restructuring.
- Reduced rider cost per KM payout (₹5→₹4/KM).
- Reduced delivery CPO by 21% through incentive restructuring and fleet optimization.
- Strong control on Missing & Partial complaints via rider huddles.
- Timely vendors return & recirculation of non-moving SKUs.
- Controlled IPP & DH Defect within operational benchmark levels.
- Strict W2W, CC & Bin Audit compliance.
- 100% Bin Accuracy.
- 100% MTD Task Adherence.
- 100% GRN & Putway Validation.
- Reduced Rider CPO from ₹70→ ₹60→₹55 Per/Order.
- Structured base/pay & KM payout (₹5→₹4/KM).
- Reduced max incentive slab 400→300.
- Achieved incentive threshold 25→ 28 orders.
- Achieved ₹15 Per/Order additional savings.
- Reduced order cancellation from (15%→5%).
- Achieved perishable dump/loss (2% →0.5%).
- Achieved 0% expiry loss in Milk, Bread & Eggs.
- Reduced F&V complaints (1.5%→ 0.2%).
- Reduced FC from (2%→0%).
- Managed 3 Stores (1 FOCO & 2 COCO).
- Handled 1500+ daily order volume across stores.
- Focused on high-revenue store operations and business performance.
- Monitored Store Defect, IPP & customer complaint metrics.
- Improved operational efficiency and customer experience.
- Ensured smooth inventory, rider & fulfilment operations.
- Conducted controlled W2W audit and identified ₹5,000 negative shrinkage.
- Improved inventory health from ₹5,000 negative to ₹15,000 positive value through daily SKU tracking and structured audits.
- Reduced PO NYR from 5 to 2 by tightening inward and GRN control.
- Implemented daily perishable monitoring with dedicated manpower allocation.
- Significantly reduced expiry-related complaints through proactive stock rotation (FIFO).
- Controlled rider attrition via incentives and surge planning.
- Managed daily rider coaching and performance tracking.
- Enforced grooming and attendance discipline.
- Reduced absenteeism through structured monitoring and motivation framework.
- Managed end-to-end last mile operations across multi-store network with focus on rider productivity, delivery SLA, customer experience, and cost optimization.
- Reduced SKU picking time from 5 minutes to 2 minutes.
- Optimized average take time to 18 seconds per SKU.
- Increased IPP from 120 to 200 through better stacking, facing, and packing control.
- Improved overall store process flow and manpower efficiency.
- Took charge of store stabilization across multiple metrics (IPP, PAT, Shrinkage, defects).
- Successfully stabilized major KPIs within operational timelines.
- Established daily review mechanisms and accountability structures.
- Reduced melting complaints from 6% to 0.2%.
- Reduced missing complaints from 4% to 0% through daily rider huddles and strict tracking.
- Strengthened packing and dispatch accuracy to improve order quality, resulting in higher delivery efficiency and enhanced customer trust.
Delivery Hub Manager - Kiranakart Tech. Pvt Ltd. (Zepto) - Gurugram, Haryana
(2023-07 - 2025-07)
- Increased orders from 400 Orders/Day to 650 Orders/Day.
- Achieved 3 Lakhs Monthly Savings in Operation Cost.
- Reduced Order Cancellation Rate from 15% to 5%.
- Improved Inventory Health from -5K to +15K.
- Achieved 0% Loss Expiry for Perishable Products (Bread, Dairy & Egg).
- Improved Rider Retention from 35% to 5% attrition rate.
Ops Executive - Spencer's Retail Pvt. Ltd. (Spencer's) - Lucknow, Uttar Pradesh
(2022-06 - 2023-06)
- Managed inward/outward stock movement, replenished shelves, and tracked fast-moving and low-stock items to maintain product availability and minimize stockouts.
- Supported store operations by supervising associates, monitoring attendance and discipline, and ensuring compliance with company SOPs, safety, and audit protocols.
- Consistently achieved and exceeded monthly and quarterly sales targets by driving product visibility, upselling, and maintaining high conversion rates.
Ops Associate - Bakery Shop - Lucknow, Uttar Pradesh
(2020-01 - 2022-05)
- Handled POS billing and cash/card transactions with accuracy, maintained daily sales reports, and supported end-of-day reconciliation.
- Managed inward/outward stock movement, replenished shelves, and tracked fast-moving and low-stock items to maintain product availability and minimize stockouts.
- Ensured proper product display, shelf organization, and store cleanliness to maintain a professional and customer-friendly environment.
- Consistently achieved and exceeded monthly and quarterly sales targets by driving product visibility, upselling, and maintaining high conversion rates.
- Supported store operations by supervising associates, monitoring attendance and discipline, and ensuring compliance with company SOPs, safety, and audit protocols.
