Store-Incharge at Big Basket (2026-01 – Present)
Oversaw day-to-day store operations including inventory management, order processing, staff scheduling, and dispatch coordination to ensure smooth and timely fulfillment.
- Oversaw day-to-day store operations including inventory management, order processing, staff scheduling, and dispatch coordination to ensure smooth and timely fulfillment.
- Managed store staff and delivery partners by assigning tasks, monitoring performance, and maintaining discipline to achieve daily productivity and service targets.
- Ensured inventory accuracy and freshness standards by conducting regular stock audits, monitoring FIFO compliance, and minimizing wastage and stock-outs.
- Handled customer escalations and operational issues by resolving complaints promptly, coordinating with central teams, and maintaining high service quality and customer satisfaction.
Hub Manager at Licious (2022-03 – 2025-12)
Maintained strict quality and hygiene standards by enforcing FSSAI guidelines, monitoring storage conditions, and ensuring 100% compliance with Licious' food safety protocols.
- Maintained strict quality and hygiene standards by enforcing FSSAI guidelines, monitoring storage conditions, and ensuring 100% compliance with Licious' food safety protocols.
- Led and supervised cross-functional teams including delivery associates, pickers, and quality checkers, ensuring high productivity, discipline, and seamless daily operations.
- Optimized cold-chain logistics by monitoring temperature logs, managing insulated packaging, and ensuring zero breakage in the freshness cycle.
- Ensured high order accuracy and customer satisfaction by minimizing delivery errors, resolving escalations quickly, and maintaining strong SLA performance.
- Reduced operational wastage by improving inventory rotation (FIFO), reducing product spoilage, and ensuring proper handling of perishable items.
- Prepared and presented daily operational reports to regional leadership, highlighting trends, delays, risks, and actionable improvements.
Operation Executive at Delhivery (2021-09 – 2022-02)
Resolved critical shipment exceptions by identifying root causes in real time (misroutes, damaged shipments, NDR issues) and coordinating with hubs, line-haul, and last-mile teams to ensure quick closures.
- Resolved critical shipment exceptions by identifying root causes in real time (misroutes, damaged shipments, NDR issues) and coordinating with hubs, line-haul, and last-mile teams to ensure quick closures.
- Analysed operational bottlenecks using data from dashboards and tracking systems, implementing corrective actions that improved SLA compliance and reduced repeat exceptions.
- Collaborated with cross-functional teams including customer support, hub operations, and delivery associates to resolve escalations, restore shipment flow, and enhance customer satisfaction.
- Ensured adherence to Delhivery's SOPs by monitoring process gaps, conducting follow-ups with responsible teams, and documenting solutions to prevent recurring operational errors.
Finance Executive at Cholamandalam Investment & Finance (2020-12 – 2021-08)
Processed and evaluated loan applications by verifying financial documents, assessing creditworthiness, and ensuring compliance with Cholamandalam's lending policies and RBI guidelines.
- Processed and evaluated loan applications by verifying financial documents, assessing creditworthiness, and ensuring compliance with Cholamandalam's lending policies and RBI guidelines.
- Coordinated end-to-end disbursement activities by preparing sanction files, validating KYC, and liaising with branches and credit teams to ensure accurate and timely loan execution.
- Monitored customer accounts and repayments by tracking overdue cases, performing regular portfolio reviews, and supporting recovery teams to maintain healthy asset quality.
- Prepared financial MIS reports by analyzing disbursement trends, portfolio performance, delinquency rates, and presenting insights to management for decision-making.
Team Leader Operations at Shadowfax Technologies (2019-07 – 2020-11)
Supervised daily hyperlocal operations by managing rider allocation, monitoring order flow, and ensuring smooth pick-up and last-mile delivery across assigned zones.
- Supervised daily hyperlocal operations by managing rider allocation, monitoring order flow, and ensuring smooth pick-up and last-mile delivery across assigned zones.
- Led and motivated delivery teams by tracking attendance, setting performance targets, and conducting regular coaching to improve rider productivity and reduce order delays.
- Analysed key operational metrics such as SLA compliance, delivery TAT, rider efficiency, and cancellation rates, implementing process improvements to enhance overall performance.
- Coordinated with merchant partners, fleet teams, and customer support to resolve escalations, optimize routes, maintain service quality, and ensure seamless operational execution.
