Vinayakumar Cp

Accomplished hospitality leader with over 23 years of experience managing hotel operations, guest services, and team performance across India and the Maldives. Currently serving as General Manager of a 4-star business-class hotel, with proven success in enhancing service quality, reducing costs, and driving revenue growth. Skilled in SOP implementation, staff development, and systems like OPERA and Micros Fidelio.

Known for strategic leadership, operational excellence, and delivering exceptional guest experiences.

General Manager - DV Ventures - Trivandrum, Kerala

(2025-05)

• Planning and executing projects.
• Overseeing daily operations.
• Managing staff, handling finances and budgets.
• Ensuring compliance with health and safety regulations.

General Manager - Biverah Hotel & Suites - Trivandrum, Kerala

(2025-01 - 2025-04)

4 Star Business class hotel

• Oversee all hotel departments, ensuring seamless guest experiences and operational excellence.
• Conduct regular operational meetings to enhance department performance and address challenges.
• Implement SOPs, monitor financial performance, and streamline procurement processes.
• Manage overall property operations including facilities, budget adherence, and revenue optimization.

Front Office Manager - Biverah Hotel & Suites - Trivandrum, Kerala

(2014-01 - 2025-01)

• Managed front office operations, reservations, and concierge services.
• Created and delivered training programs to improve team performance.
• Increased revenues through effective up-selling and room inventory management.

Guest Experience Supervisor - Kurumba Maldives - Republic of Maldives

(2007-01 - 2012-09)

5 Star resort

• Managed guest arrivals and coordinated closely with housekeeping for smooth operations.
• Supervised special room assignments for VIP and suite guests.
• Personally handled guest check-in processes, ensuring high service standards.

Event Manager - Event Way – Event Management Group - Trivandrum

(2004-02 - 2006-02)

• Planned and coordinated corporate meetings and social events.
• Managed vendor communications and logistics to ensure timely event execution.
• Executed over 50 events annually including conferences, weddings, and corporate retreats.

Supervisor (F&B Department) - Malabar Gate Hotel – Malabar Group - Calicut

(2002-09 - 2003-02)

• Implemented strategic plans to enhance service and customer satisfaction.
• Oversaw daily operations and drove revenue and profit growth.
• Ensured strict quality control standards for all food and beverage services.

Diploma in Hospitality Management - Hospitality Management - EMPEE Institute of Hotel Management and Catering Technology