Vinayteja Surna
Technical Support Associate
Talent
Hyderabad, TelanganaMember since October 18, 2026
SQL DataBaseMS Office(Excel,Word,Outlook)Active DirectoryTicketing Tools(ServiceNow, Jira, Remedy)Basic Networking(TCP/IP,DNS,VPN,Wi-Fi)Password Reset and Access ManagementLeadershipTeamwork
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SQL DataBaseMS Office(Excel,Word,Outlook)Active DirectoryTicketing Tools(ServiceNow, Jira, Remedy)Basic Networking(TCP/IP,DNS,VPN,Wi-Fi)
About
Seeking a Technical Support role where I can apply my skills, gain experience, and grow professionally while contributing to the orgamization’s success.
Experience
Technical Support Associate - Abacus Staffing and Service (Client: Wipro)
- Provided technical support and troubleshooting for hardware, software and application-related issues.
- Assisted users with account access, password resets, software installations, and basic network/VPN support.
- Managed and resolved service requests and incident tickets while ensuring timely issue resolution and user satisfaction.
Education
Bachelor of Technology - Electronics and Communication Engineering - CMR Technical Campus (2021 - 2025)
Intermediate - Shivani Junior College (2019 - 2021)
Matriculation - ZPHS Konkapaka (2019)
Skills
Technical Support Associate
