Vineeta Minj

HR Operations and HR Shared Services professional with 9 years of progressive experience in Employee Lifecycle Management, Employee Experience, HR Service Delivery and Payroll Operations across enterprise environments. Proven expertise in leading HR operations teams, managing high-volume employee transactions, HRMS administration, stakeholder management, SLA-driven service delivery. Skilled in process governance, HR analytics, audit compliance and continuous process improvement.

Proficient in SAP SuccessFactors and ServiceNow with a strong focus on operational excellence and employee experience.

Lead – Employee Experience - PeopleStrong Technologies Pvt. Ltd. - Gurugram

(2023-04 - 2026-07)

• Led HR Shared Services operations supporting a workforce of 25,000+ employees, ensuring seamless employee lifecycle management and SLA-driven service delivery.
• Managed a team of 10-12 HR professionals, coaching, driving productivity, improving service quality and maintaining 99%+ SLA adherence.
• Acted as the primary escalation point for complex HR operational issues across payroll, HRMS, attendance and employee services.
• Managed employee lifecycle transactions including employee data management, transfers, separations, payroll inputs and HR service requests using SAP SuccessFactors and ServiceNow.
• Ensured HR data integrity through HRMS validation, audits and governance controls before processing lifecycle transactions.
• Collaborated with HR Business Partners, Payroll, Operations and client stakeholders to deliver an enhanced employee experience.
• Developed operational dashboards tracking SLA, CSAT, productivity and query trends for leadership reviews.
• Designed and implemented SOP improvements and knowledge management practices, enhancing process standardization and reducing repeat queries.
• Contributed to HR process automation and query resolution initiatives through Microsoft Copilot and AI-powered query bot implementation, enhancing employee experience.

Senior Associate/Specialist – Employee Experience - PeopleStrong Technologies Pvt. Ltd. - Gurugram

(2018-11 - 2023-03)

• Managed employee lifecycle transactions, HR operations, payroll helpdesk and employee queries for multiple enterprise clients using Alt Worklife and FreshService.
• Coordinated payroll inputs while ensuring data accuracy and timely processing through Webpay.
• Conducted knowledge sharing sessions and cross-training for team members.
• Prepared MIS reports, HR dashboards and analytics for leadership reviews.
• Maintained employee records and HRMS data accuracy using SAP SuccessFactors and related HR systems.
• Partnered with queue management and application support teams to automate HR ticket routing and improve service efficiency.
• Mentored associates, conducted audits, SOP documentation and continuous process improvement initiatives.

Human Resources Associate – Employee Lifecycle - PeopleStrong HR Services - Gurugram

(2018-04 - 2018-10)

• Supported employee lifecycle activities by managing offer generation, onboarding, background verification, employee data management, and SAP records creation.
• Resolved employee HR queries on lifecycle events, policies and entitlements through OTRS with a focus on SLA compliance and employee satisfaction.
• Maintained and updated employee records in the HRMS accurately, reflecting policy changes and organisational updates.

HR Trainee/Assistant HR Associate – HRSS - PeopleStrong HR Services - Gurugram

(2017-06 - 2018-03)

• Supported day-to-day HR shared services operations including personnel record management, HRMS updates, and employee query handling.

Bachelor of Commerce - Commerce - Gargi College, Delhi University (2015)

MBA - Human Resources Management - Sikkim Manipal University (DDE) (2017)