Vinesh Rathava

IT Support Engineer with 6+ years of experience delivering technical troubleshooting and desk support in fast-paced, multiclient environments. Skilled in resolving hardware, software, and system-related issues across Windows and Mac platforms, managing Active Directory and VPN configurations, and supporting Microsoft 365 applications. Known for clear communication, critical thinking, and adaptability when collaborating with cross-functional teams to ensure seamless issue resolution.

Committed to continuous learning, with recent certifications in Microsoft Copilot and generative AI tools to enhance service delivery.

Engineer - Service Desk - Microland Limited - Vapi, India

(2023-12 - 2026-01)

• Deliver end-to-end IT support in a fast-paced, multi-client service desk environment, resolving hardware, software, and system-related issues across Windows and Mac platforms
• Configure, maintain, and troubleshoot VPN connections and Active Directory accounts to ensure secure, uninterrupted access for remote users
• Utilize ticketing systems to log, prioritize, and resolve service requests, applying critical thinking to ensure timely issue resolution and consistent service delivery
• Provide tier-1/tier-2 support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive), troubleshooting installation, configuration, update, and compatibility issues
• Perform remote diagnostics and issue resolution using TeamViewer, Remote Desktop, and AnyDesk, minimizing downtime for end users
• Deliver phone, email, and remote support to international clients, adapting communication style to ensure clear, effective technical guidance across varied technical skill levels

Support Engineer - Compucare India Pvt. Ltd. - Vadodara, India

(2023-07 - 2023-09)

• Diagnosed and resolved a broad range of software-related technical issues, applying strong analytical and troubleshooting skills to minimize user disruption
• Delivered prompt, user-friendly customer service, translating complex technical concepts into clear guidance for users of varying technical backgrounds
• Investigated recurring issues and developed tailored solutions, demonstrating adaptability in a continuously evolving technical environment
• Stayed current on industry tools and software updates to maintain effective, up-to-date support delivery

Technical Support Executive - Leo Spice Automobiles - Vapi, India

(2018-04 - 2022-09)

• Configured hardware, devices, and software to set up and maintain employee workstations
• Installed and configured operating systems and applications, including patching and version updates to address security vulnerabilities and protect data integrity
• Diagnosed and resolved hardware, software, and network issues to maintain system uptime and reliability
• Generated performance reports and monitored system health to proactively identify and address potential issues

Bachelor of Computer Applications - Information Technology and Computer Applications - Rofel Shri G. M. Bilakhia College of Applied Sciences (2014-06 - 2017-07)