Vinish Kumar MT

Customer-focused and target-driven Associate Manager with over 6 years of progressive leadership experience across Customer Relationship Management (CRM), B2B Sales, Account Management, and Business Development. Demonstrated track record in steering high-performing operational teams, executing cross-functional corporate strategies, resolving high-priority client escalations, and sustaining key enterprise accounts to drive recurring business revenue.

Associate Manager at Matrimony.com Ltd (2024-08 – Present)

• Direct and mentor a dedicated team of 10+ Relationship Managers, ensuring high operational efficiency, strict adherence to quality SLAs, and continuous alignment with monthly revenue targets.
• Implement robust performance monitoring frameworks, personalized coaching programs, and structured customer handling workshops to boost RM productivity and service consistency.
• Handle critical, high-priority client escalations with diplomacy, recovering vulnerable enterprise accounts and maintaining customer satisfaction metrics consistently above 90%.
• Collaborate directly with regional executive leadership to translate overarching corporate objectives into actionable daily operational workflows and revenue strategies.
• Analyze team productivity metrics, sales pipeline throughput, and engagement data to identify expansion opportunities and optimize renewal conversion rates across all operational tiers.

Senior Relationship Manager at Matrimony.com Ltd (2022-10 – 2024-07)

• Managed end-to-end client portfolios for high-net-worth individual (HNI) and premium accounts, delivering highly tailored matchmaking and executive consultation services.
• Consistently exceeded quarterly revenue generation and account renewal benchmarks by establishing consultative client relationships and proactive follow-up schedules.
• Drove account retention rates through meticulous requirement gathering, active listening, and rapid resolution of client inquiries or service disputes.
• Recognized as a top-performing Relationship Manager for achieving elite customer satisfaction scores and sustaining zero churn across premium subscription tiers.

Management Trainee (Broadband Sales) at Asianet Satellite Communications Pvt Ltd (2021-05 – 2022-09)

• Analyzed consumer acquisition models and retail broadband adoption trends across suburban Cochin business territories.
• Engaged directly with prospective retail clients to deliver interactive service demonstrations and collect direct market feedback.
• Synthesized field insights into comprehensive market reports for product teams to refine connectivity offerings.

Business Development Officer at Randstad India (2020-02 – 2021-04)

• Spearheaded corporate client acquisition across key commercial sectors in Cochin, significantly building Randstad's local enterprise partnership footprint.
• Executed full B2B sales cycles, including market research, cold prospecting, C-level presentations, proposal drafting, and commercial contract negotiations.
• Surpassed quarterly gross margin targets by 15% through disciplined territory management and compelling value proposition pitches.

Master of Business Administration in MBA – CONSPI Academy of Management Studies (CAMS) (2020-08 – 2020-08)

Bachelor of Business Administration in BBA – Santgits College of Applied Sciences (2018-03 – 2018-03)

Higher Secondary Education in 12th – CMS Higher Secondary School (2015-05 – 2015-05)

Secondary School Leaving Certificate in 10th – MGD High School (2013-04 – 2013-04)